or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week – 6/21/15

   June 27th, 2015 Brian Herzog

there was a little girl coverThis question actually happened in February - I had forgotten about it, but I think it's still interesting:

A patron called in and asked for the large print edition of There Was a Little Girl: The Real Story of My Mother and Me. We didn't have that in our catalog, so I checked Amazon, which said it was being published on March 11th (over a month away at the time).

I told him we'd be happy to order the large print edition for him, but then he asked something surprising:

Patron: I've noticed that different publishers have different size large print, and sometimes it's not that much larger than regular print. If it's not going to be much bigger than regular print, then I don't want to wait a whole moth for it. Can you see how big the type will be in that book?

Uhh... that is something I've never been asked before. I have noticed over the years that some "large print" books definitely have larger type than others, but never thought much about it. And certainly have never considered trying to find out how large the print will be before a book is published.

However, being Amazon, they do have the "Look Inside" feature - unfortunately in this case, a message said, "This view is of the Kindle book. A preview of the print book (Hardcover edition) is currently not available."

Well, since size varies by publisher, I offered to go to our large print room and grab some other books also published by Thorndike Press Large Print, and try to describe to him how large the type was. Or pull those as well as a book he'd read recently and relate the size of the two, but the patron felt it wasn't worth it. He said to put him on hold for the regular print copy, and when it came in if it was too small, he'd call back.

He never did, at least not to me, so hopefully he enjoyed the regular print edition comfortably.

After we hung up, I looked a little further and did find some large print publishing standards listed conveniently on Wikipedia:

The National Association for Visually Handicapped (NAVH) provides the NAVH Seal of Approval to commercial publishers for books that meet their large print standards.[3] (Lighthouse International acquired NAVH in 2010).[4]

The standards[5] call for:

  • Maximum limits on size, thickness, and weight
  • Minimum limits on margins
  • Type size at least 16 point, preferably 18 point
  • Sans serif or modified serif font recommended
  • Adequate letter and word spacing
  • Flexible binding recommended to allow open book to lie flat

It's remarkable that I've worked in libraries for almost 15 years now and don't think I've ever seen these standards. I suppose I always knew there must be some, but never went beyond that. And I know the publishers want a balance between the comfort of low-vision readers and keeping printing costs low, but even 16pt seems a little small to me.

However, I suppose this is the single greatest advantage of ereaders - sure they can hold a lot of books, but being able to adjust the type size depending on your reading conditions is something print book just can't do. Large Print audiobooks, though, are a different story.

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Reference Question of the Week – 2/22/09

   February 28th, 2009 Brian Herzog

zoomtext large print keyboardThis question actually took place months ago, but was only recently resolved.

An elderly patron came to the desk and asked about email. She said her grandchildren all wanted her to get an email address, but she didn't know anything about computers.

I took her over to a computer, intending to help her sign up for an email address. However, when the patron said her eyesight was too bad to read the computer screen, I decided to move to our large print workstation.

The "large print" workstation is more or less the same as our regular computers, except that it has a much larger monitor, and it has the Zoomtext software to make reading the screen more comfortable for people with low vision. The other difference is that it is located in our large print room, so the atmosphere is more quiet and calm than the computer area.

We sat down, and I fiddled with the mouse and keyboard to adjust the screen text so it was at a size she could read comfortably. At that point, I sat back and started saying things like "okay, now use the mouse to point the arrow there..." and "type mail.yahoo.com in the white bar..." I could tell the patron was understanding what I was saying, but was still having trouble.

I asked her if the screen was clear enough, and she said,

I can see the words on the screen just fine, but I can't make heads or tails of the keyboard.

It turned out, even though we tricked-out the software, we neglected to make one very important piece of hardware "large print." The keyboard was the same type we used on the regular computers, and the small white-on-black keys were just not something this patron could read.

I brought this up with the library's IT person, and she asked our Friends group to purchase a real low-vision keyboard. It took a few months, but they came through, and we have a new Zoomtext large print keyboard hooked to the large print computer.

It's kind of an embarrassing oversight - at least it was for me when I was trying to help this patron. I don't expect to be able to anticipate every need and requirement, no matter how hard we try - that's why it's important to get feedback from real patrons (and pay attention to it and act on it).

I've seen some patrons using the new keyboard, and the few I've talked to are extremely happy with it. They'd been making due with the old one, and it never occurred to them to ask for something else. I feel better knowing there is one less barrier for these patrons, but one older gentleman summed it up perfectly:

It used to be that typing was a struggle, but now email is actually fun. Or rather, it probably will be when I understand what I'm doing.

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Another Announcement from OverDrive

   April 1st, 2008 Brian Herzog

Overdrive logoHot on the heels of its announcement of mp3-based and iPod-compatible audiobooks, Overdrive is introducing a new product line: Large Print Audiobooks.

Designed to cater to the elderly and vision-impaired library patrons (just like our print large print collections), OverDrive has contracted with various large print book vendors to convert their catalogs into large print audio versions.

I think it is great that vendors aren't always trying to cast wide nets to scoop up as much profit as possible, but instead are providing products based on the needs of our smaller patron groups.

The only catch is that, like large print books, the audiobook files will be larger than their normal versions. Also, larger headphones are required, too, to accommodate the extra sound.

Still, it's great. You can keep up with more announcements on the OverDrive News page.

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