or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Reference Question of the Week – 6/30/14

   July 5th, 2014 Brian Herzog

hard choicesI like to have somewhat topical posts around holidays, and I just had this exchange with a patron on Thursday that seemed vaguely Patriotic (at least, Government-related).

A patron called and asked if we could hold Hillary Clinton's new book Hard Choices for her. I looked it up in the catalog, and asked for her library card number so I could place the hold.

After I did, she asked me what time we were open until that night, so she could come pick it up.

Me: Oh no, I'm sorry but there's a waiting list.
Patron: Okay, so I can pick it up on Monday?
Me: No - all system copies are checked out, and there are 100 people ahead of you on the wait list for it.
Patron: A hundred? Sheesh, she'll be President by that time.

I thought that was funny, but also funny is that 100 holds isn't very many. Still, it's frustrating to see us wiped out of a resource.

hardchoicesholds


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Overdrive is Spreading, and Libraries are Along for the Ride

   July 3rd, 2014 Brian Herzog

bing-overdriveThis seems like something that shouldn't be big news, but I think it's cool and long overdue.

I read on Go To Hellman one of those "finally..." posts - Eric had a great idea a long time ago, and now suddenly it's been implemented. The idea:

I imagined that popular websites would use fancy links to let their readers get books from their local libraries. And that search engines would prefer these links because their users would love to have access to their library books.

And now it seems that Overdrive is making this happen - in two ways:

  1. When you do an apparent book search Bing (like, the girl with the dragon tattoo book, the right sidebar has a "Read this book" section that includes preview & download links to Overdrive. It even suggests libraries based on your IP, so you can check it out - in my case, it guessed right with "Merrimack Vally Library Consortium"
  2. With the "read online" feature that was added to Overdrive during their last upgrade, people also have easy access to an excerpt. You can see it in the Bing example, and embedded in this Huffington Post book review (also with a "Get book" link)

Good stuff. Not exactly new - LibraryThing, WorldCat, and other book websites have been linking to libraries for years. But this really brings libraries to the forefront of your casual internet browser in a much bigger way - and it doesn't just link to a catalog record for a print item, it's immediate electronic gratification.

It's not everywhere yet - when I tested it tonight, the same search on Google had links to purchase the book from a variety of places, but none to libraries.

And also, these links only go to Overdrive, which, in many cases, is only a fraction of a library's electronic resources (which itself is only a fraction of our overall collection). Still, it's a start, and I'm excited.

Now we just need to get people to use Bing.



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Reference Question of the Week – 6/22/14

   June 28th, 2014 Brian Herzog

Davy CrockettIn the time my website was down, I kept collecting the odd reference question whenever they came up. Not that it really matters, but some of these questions are from a few weeks ago.

I was sitting next to a coworker at the reference desk when she answered the phone. She listened for a moment, and then covered the phone, turned to me, and asked,

Before I start answering this, was Davy Crockett a real person?

Ha. I said yes, and she said turned back to her computer and looked something up online. She found whatever it was she was looking for, and said into the phone,

Yes, there are descendents of Davy Crockett still alive today.

You're welcome

And then hung up. Apparently, that's all the patron wanted to know.



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Summer Reading Program Ideas

   June 26th, 2014 Brian Herzog

Summer Reading signSince I work mostly with adult reference and tech support, I've never done much with summer reading programs. But my library is doing two different things this year that seemed like fun, so I wanted to share.

For patrons, we're doing the Fizz Boom Read program for kids, and an interesting but somewhat complex Literary Elements subject bingo for adults. Which are fine, but it's two other programs we're running that I really think are neat.

First, our Childrens Room is making Fizz Boom Read more fun by adding a little raffle incentive. When kids bring in completed log books, they get a raffle ticket. They can then use their raffle tickets to win one of 24 "prize jars." The jars were put together by library staff, and range from a jar of Legos to beads to pennies to Starburst to race cars to stuffed animals - anything that kids might like and would fit in a jar:

Summer Reading jars  
Summer Reading jars  
Summer Reading jars

At the end of the summer, a winning ticket will be pulled for each jar. I know prizes for summer reading are questionable, but I liked this because it's not exactly cutthroat head-to-head competition. Lots of reading is still rewarded with better odds, but the winners are still luck of the draw.

Secondly, our Head of Readers Services put together a "Celebrity Frankenstein" program just for staff. Out of magazine photos, she cut eyes, ears, noses, and mouths of celebrities - and then, for each book a staff person reads, they can build a celebrity Frankenstein face out of the parts:

Adult summer reading face

Bizarre, but engaging - here are all the rules.

She hung a huge sheet up in the Circ office to track everyone's progress, because making it visual makes it much more fun:

Adult summer reading board

And, because this is a staff program, we're also supposed to include notes about what we thought of the book on the back of our face. I think these notes are going to be used later on a "staff picks" display.

I know there are tons of ideas out there for summer reading programs, but I hadn't heard of either of these before. Anything that makes reading more fun is okay in my book.



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Reference Question of the Week – 8/25/13

   August 31st, 2013 Brian Herzog

Because this is Labor Day weekend and I want to be outside instead of in front of a computer, this week's reference question is going to be a little different so I can hurry things along.

In fact, it's not a question at all - it's answers to questions I truly hope someone asks me about at the Reference Desk. Part of being a librarian is having the information ready to go for when someone comes looking, but the problem is that people don't always ask about the really cool stuff. To wit:

  • A couple years ago a huge earthquake hit New Zealand, and among the damaged buildings was the cathedral in the city of Christchurch. While they wait for a new cathedral to be built, the constructed a temporary one out of cardboard:
    cardboard cathedral

    Read more here and see construction photos in the Christchurch City Library's flicker set.

  • Speaking of cathedrals, the National Cathedral in Washington, DC, has a stained glass window called the "Space Window." Its imagery depicts planets and stars, but best of all, at the center of one image is an actual moon rock:
    space window
  • And finally, out in the plains and deserts of the American west, there are huge concrete arrows on the ground. Why? To guide early airmail pilots:
    air mail arrow

    At one point the arrows stretched from New York City to San Francisco - now that is cool. Read more at Snopes.

If anyone ever gets asked about one of these things, please let me know. Or if you have some trivia you're just waiting to be asked about, share it in the comments. Happy Labor Day.



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Creative Names for Book Groups, and Who They Might Attract

   August 28th, 2013 Brian Herzog

For as long as I've been a librarian, I've heard librarians talking about how to attracted more 20-40 year olds to the library. One method I've heard repeatedly (often from 20-40 year old librarians) was that we need to do outreach to where those patrons are: bars and other fun places.

I know libraries have set up help desk tables on college campuses, public parks, and even in bars, and also use pubs and coffee shops as a meeting spot for book groups. Recently, I heard about a new book group from the library in Haverhill, MA, that is taking this same tack - here's the groups logo:

get lit logo

Get Lit is a social book club designed for twenty and thirty something readers in the greater Haverhill area. We will be meeting monthly to talk books, socialize, eat, drink, and whatever else might come up. Second Thursday of the month, The Barking Dog Ale House in Haverhill.

I don't drink and I find bars almost unbearable, but I think this is fantastic and I hope it's successful.

Apart from people looking for free wifi, it seems to me that library patrons tends to skew to the extremes, with libraries looking either like day care centers or senior centers. Which is fine, but I also like the idea of reaching out to the patrons in the middle.

My library occasionally brainstorms to come up with program ideas that would attract the "mid-life" patrons, and some work and some don't. The "Get Lit" book group seems to walk a fine line between being clever and devolving into a frat party. However, I still think it's funny, and it's a book group I'd go to. Good job, Haverhill Public Library.



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