or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Reference Question of the Week – 3/22/15

   March 28th, 2015 Brian Herzog

Card catalog: London - MarriageThere really was nothing to this question, other than I thought it was neat and a creative idea. This came into the general reference email inbox this week:

From:
Sent: Wednesday, March 25, 2015
To: askus@mvlc.org
Subject: Card Catalog

Good Afternoon-

My name is [...] and I am a high school teacher in town. My fiancé, [...], is a life long resident of Chelmsford and currently teaches at the high school as well. We are getting married this fall and are hoping to include a theme of vintage school, as it was education that brought us together. We want to incorporate as much school and hometown as we can into our centerpieces and we're hoping Chelmsford Library may be able to help us. We were wondering if you had any wooden card catalog container you were willing to part with. We could clearly make a donation or pay for them. If you could let us know we would be extremely grateful.

Unfortunately, all I could really do was write her back saying that no, we don't have those anymore.

And honestly I think that if we did, we certainly wouldn't sell it and I'm not even sure we'd loan it out for a use like this. Maybe, depending on the size, but those are such a hot commodity now that they are a lot more valuable than people think.

But it did get me wondering about other sources for wedding "props" that would be either educational or of local interest. I presume they've already checked around the local schools, for desks or tables and such things. Any other group that I work with regularly - the historical society, local museums, even Town Hall - probably wouldn't lend their pieces to be used at a wedding. Beyond that, it's either local consignment shops or getting lucky knowing someone who has something.

Which is kind of too bad - a card catalog would make any wedding more interesting.



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Reference Question of the Week – 3/15/15

   March 21st, 2015 Brian Herzog

artwalklogo175I had to wait to post this one until the event had passed, because I didn't want to skew the results. And also as a caveat emptor right up front, this might be one of those "you had to be there" moments, because the set up is long so the punch line may be anti-climatic. But it's the second day of Spring and it's snowing again, so here we go anyway.

Every year since 1993, Chelmsford has had a town-wide Winterfest celebration during February. That's fun. A couple years ago, the organizers also started an ArtWalk - artists created work around the same theme, and these were displayed in business' front windows in the town center. This gave people another reason to be outside and walk around Town, and also drew people to the shops.

This year, an element of competition was added - people could cast votes for their favorite display.

I was asked to help figure out a way to allow online voting for the ArtWalk displays. SurveyMonkey seemed easiest, so the organizers took photos of the displays, I added them to a poll, and we promoted the URL around town so people could vote (this, by the way, is why I waited on this post - I wanted the voting closed so that spambots wouldn't link from here and ruin the poll).

Okay, so there's the set up. The displays were going up on Saturday, February 7th, and the voting would open on Sunday the 8th. And of course, we were promoting the ArtWalk beforehand, and I think some of the artists had been talking it up too.

So now the punchline (I wanted to warn you it was coming so you didn't miss it): on the Wednesday before, an older gentleman came up to me at the desk and said,

I'd like to cast my vote for the Winterfest artwork. I saw the one I liked. Do I do that here?

I was a little puzzled, and told him that no, voting doesn't start until Sunday, and the displays themselves don't go up until Saturday. To which he replied,

Oh, I don't know anything about it. My wife just told me to come down here and vote for hers.

Ha. See, that was totally worth it. As a reward, take a look at the 2015 Chelmsford Winterfest ArtWalk displays. The photos don't really do them justice, but it's a fun program anyway.



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World’s Most Visited Tourist Attractions

   March 20th, 2015 Brian Herzog

From the Massachusetts Board of Library Commissioners comes this infographic. I'm not sure that the number of people who use Massachusetts libraries are strictly tourists, but still it's a nice-looking way to illustrate that libraries have not been killed off by the internet.

Most Visited Tourist Attraction

Take that, Niagara Falls! Incidentally, here's Travel+Leisure's full list of visit statistics.



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Reference Question of the Week – 3/8/15

   March 14th, 2015 Brian Herzog

One afternoon, an older Asian women came up to the desk. In this case, I'm only pointing out the age and ethnicity to illustrate that she and I did not share a common native language.

Usually I'm pretty good at hearing what people are saying, even with heavy accents on their English. However, with this women, I was struggling. And she knew it. Eventually I got that she was asking me to look up three books for her, and after having her repeat the first one four times, I finally got it.

We owned it and it was on the shelf, so things were looking up. But when we moved on to the next titles, the two of us just couldn't connect - I think she had repeated them four or five times when I finally asked her to write them down for me. She did, and slid me the note:

book titles note

When I looked down at it, I had to laugh (to myself) - I couldn't read her writing any better than I could understand her speech.

But after studying it for a minute, and listing to her say the titles again, I was able to pick up most of them. The second one suddenly became evident - Fresh off the Boat - and I could get "Man on" in the first one, but then she had to spell that third word: m-a-o.

I still couldn't get the last word, but searching for "man on mao's" was enough - the book she was looking for was Man on Mao's Right.

These two were also in the system, and I was able to request them for her. She thanked me and left, and I kept the note to hang by my desk on my wall of "things that amuse me and probably no one else."



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Reference Question of the Week – 3/1/15

   March 7th, 2015 Brian Herzog

powerpoint-printanimationsThis question wasn't all that difficult to answer, but I thought it was interesting in that, it's something I didn't know before and for some reason feel a little bit better for knowing now, kind of way.

A grad student patron had been at one of our computers for awhile, working on a Powerpoint presentation for a group project. She'd asked me a few various questions over the course of maybe an hour, but then came up very frantic.

It turned out one of her team members had added a bunch of animations to their presentation, and now that she was finished adding her part and was playing the slideshow to see how it all looked, none of the animations were working. She said they had worked for her at home, but our computer was not displaying them.

I don't know if Powerpoint has a setting that would block animations - or if there was one, that our computers set that way - but then in the course of talking about it with her Powerpoint suddenly crashed.

She was surprisingly calm about that. I knew she had it saved so there was no danger of losing anything, but usually when something isn't going well, anything out of the ordinary escalates stress quickly. However, she saw the crash as a positive thing - her logic was that Powerpoint on this computer must be glitchy, which would account for both the crash and not playing animations (as opposed to the idea that something was wrong with the presentaiton and that's what caused the crash). Now this is my kind of patron.

Anyway, here comes the reference question:

At this point she said she no longer cared about playing the slideshow, and all she wanted to do was print a copy for her professor to have during their presentation. However, how do you print slides with animations? Good question (and much more reasonable than the patron who asked how to print a YouTube video).

Apparently her team member created one slide where the animation was four different graphs replacing each other (instead of just creating four separate slides). Only one showed at a time during the actual presentation, but looking at it in normal edit mode, all of them were superimposed over top each other.

It seemed logical that Powerpoint would have a "Print Animations" option, so I went online to look for the solution.

From what I gather, Powerpoint 2007 (which we have on our workstations) does not. However, you can still do it, but it's a bit of a manual process. The answer I found was this:

  • click on the "home" tab
  • go to the far right and click on "select" (it is located in the "editing" box on the far right)
  • (for me, a dropdown box opened and I chose Selection Pane)
  • the "visibility panel" will open up showing you the animations for the [slide] you are on
  • just hide each [animation layer] at a time and print them out

See the image above for this Powerpoint pane (or try it yourself!).

Although a manual process, this worked extremely well. You can show or hide whichever layers you want by clicking the little eye icon, so the patron was able to always show the slide title, and toggle off/on each chart and print them pretty quickly.

She was extremely happy with me - although still annoyed at her team member for making all this necessary.



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A Library By Any Other Name

   March 4th, 2015 Brian Herzog

baby change station signThis is not at all important or relevant, but it amused me.

I heard that a patron had complained about our book donation situation* on Facebook, and when I had a few spare minutes one day, I thought I'd do a quick search to see if I could find it. The problem was that I had no idea who said it, where it was posted, or what keywords to search for.

So, more out of idle optimism than anything else, I did a Google search for chelmsford library donate facebook, and much to my surprise, one of the results was:

nappy library search results

Since I'm looking for a patron complaint, I'm already in a negative mindset, and "nappy" struck me with the negative connotation that word can carry.

So, immediately I was like, holy smokes, someone not only complained about us, but even set up a Facebook hate page because we're a real nappy library. Wow.

But of course, reading the description or clicking through the link (which I did before reading) makes it clear that not everything in the world revolves around the Chelmsford Library in which I work. In fact, this Facebook page was about a diaper exchange program in Chelmsford, England - in which land the phrase "real nappy" has an entirely different meaning.

I don't have kids, but this seems like another example of a great non-traditional collection for libraries. I would not want to deal with dirty diapers, but it's one of those temporary-need items that might make for good community sharing.

And speaking of cloth diapers, a friend of mine once had a very similar idea, except that it would be a cloth diaper pickup and delivery service based out of a truck with a mobile washing station. Pretty good idea (again, except for the dirty diaper part), except that instead of just a non-traditional library collection, it would be a non-traditional bookmobile.

 


*We temporarily have nowhere to store donated books, so we're asking patrons to hold donations until the Spring. The problem was that this message wasn't communicated very well to the patron.



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