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Job Opportunity: MVLC Assistant Executive Director

   September 24th, 2014 Brian Herzog

Merrimack Valley Library Consortium logoMy library is a part of the Merrimack Valley Library Consortium, and the consortium is looking for a new Assistant Executive Director. It's a great job - details below and on the state library jobs website.

Duties/Description:

The Assistant Executive Director has a unique opportunity to effect a positive change on the consortiums user support operations. This will have a profound impact on the consortiums relations with its member library community As the go-to person for the Executive Director he or she will think creatively to solve problems while coordinating all day to day user services operations, training workshops, and other user support programs. The Assistant Executive Director consults with member library staff and consortia user groups to determine how well their automation needs are being met. The Assistant Executive Director collaborates with the Executive Director, MVLC user groups, and the MVLC Executive Committee in the development and implementation of long and short range strategic plans. The Assistant Executive Director will act in the place of the Executive Director in the absence of same.

Duties and Responsibilities:

  • Will assume duties of the Executive Director in absence of same in overseeing daily operations and assigned duties.
  • Supervises help desk staff and cataloging staff. Directs and oversees technology services staff in all activities related to customer support operations.
  • Designs and evaluates consortia wide staff training and documentation for new and existing technologies (Integrated Library System, eContent, Internet services, etc.). Designs and evaluates training documentation for member libraries to use with patrons.
  • Provides direct consultation and troubleshooting to library staff relative to their use of the automation systems.
  • Collaborates with the Executive Director, Assistant Director for Technology Services, and appropriate member library user groups in the analysis, evaluation, implementation, configuration, and selection of automation products and services that benefit member libraries.
  • Oversight, selection, and management of the consortiums trouble ticketing system. Provides the Executive Director and appropriate committees coherent statistics related to the ticketing system.
  • Designs and publishes public relations articles and the network's newsletter. Updates MVLC Membership Directory. Develops and maintains MVLC's public and internal web sites and wikis.
  • Attends appropriate committee meetings and serves as liaison for network staff and member libraries for all user applications.
  • Advises and assists in the planning and implementation of grant proposals.
  • Ensures that the consortium staff is providing effective communication and quality customer service to member libraries. Effectively cooperates and communicates with fellow coworkers, vendors, and patrons.
  • Responsible for consortia wide development of eContent collections. Provides member libraries with detailed evaluation, documentation, training, and statistics for shared eContent Collections.
  • Performs other relevant duties as assigned; may include some night and weekend duties.

Work Environment:

General office environment with air conditioning and fluorescent lighting. Requires operation of vehicle to attend off site meetings. The noise level in the work environment is low. Moderate levels of stress may occur.

Physical Demands:

May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

  • ALA accredited MLS
  • Three to five years public service and automation experience, including supervisory and administrative Excellent oral, written and interpersonal communication skills
  • Proven customer service orientation
  • Positive attitude and flexibility
  • Knowledge of PC environment
  • Public library experience desirable

Salary: $66,924 - $88,780, in ten steps

Closing Date: Until Filled

Send: Email a resume, cover letter, and the name, address E-mail address, and telephone number of three professional references to egraham@mvlc.org.



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Job Opening for Evergreen Library Support Technician

   August 2nd, 2011 Brian Herzog

MVLC-EvergreenBack in May, my library's consortium migrated our catalog to Evergreen. Since then, it became clear that we need more staff to support Evergreen, because using an open source catalog is a great deal more work than supporting vendor software.

As a result, the position description (below and at the MBLC) was posted last week, and I encourage anyone interested to apply. Don't let the "temporary" part fool you - there is so much work that there'll be plenty to last beyond the 9 month initial period. And although not strictly required, I think the more tech and database skills the better. The job will primarily be the front-line support and liaison person between libraries and Evergreen developers, but anyone who can contribute to development is greatly appreciated.

And also, a bit of a warning: the MVLC underestimated what it would take to support an open-source catalog. With open source, we're in charge of everything, not just the data - as a result, our list of problems to fix, features to add, and just things to figure out grows daily. Whoever accepts this position will have no shortage of things to do.

Customer Service Technician

The Merrimack Valley Library Consortium (MVLC), a group of 35 public libraries in NE Massachusetts, is looking for a service-oriented individual with excellent trouble-shooting, interpersonal, and communication skills. This is a temporary (approx. 9 month) position that will focus on providing customer support to member library staff for the library catalog and online applications. As part of the network support team this person will be the primary helpdesk contact involving the reception, organization, and resolution of problems, and actively contribute to the growing knowledge base. This person will also have significant responsibility for the design and configuration of the public catalog and network Web sites and provide support for database and third-party products that integrate with the library system.There is potential for this to become a permanent position.

Required

  • Bachelor's Degree
  • Proven customer service orientation
  • At least two years technical experience with automated systems or databases
  • Knowledge of HTML, CSS and other Web services tools
  • Substantial knowledge of PC environment
  • Excellent oral, written, and interpersonal communication skills

Desired

  • Library experience desired
  • Understanding of User Interface design
  • Database design (SQL)
  • Linux experience
  • Program languages such as Perl, Python, etc.

Salary: $22.17/hr

Please forward cover letter and resume to:
Lawrence Rungren
Executive Director
Merrimack Valley Library Consortium
1600 Osgood Street
North Andover, MA 01845

or lrungren@mvlc.org



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