June 6th, 2015 Brian Herzog
This is, hands down, one of the saddest reference interactions I've ever had.
One evening a couple weeks ago, a young girl came up to the desk with a stack of pages she had just picked up off the color printer. She said the photo was coming out too dark, and she handed me one to show me what it was:
See, that's sad. She wasn't exactly crying, but you could tell that the too-dark picture was just the latest in her series of unfortunate events.
It was easy enough to go back to her computer, save the file onto a flash drive, and then print it to the staff printer at the Reference Desk. For whatever reason, those copies came out just fine, and she was happy.
While we were waiting for the copies to print, I asked her a bit about her cat. She was hopefully he'd be found, so I wished her luck and then she left.
I debated leaving her contact information on the sheet - after all, you'd need it to contact her. However, I was just not comfortable putting a little girl's personal information online, so if you happen to be in the Chelmsford area and spot this cat, please contact me and I'll forward it to her. But since this was a couple weeks ago, hopefully he is found by now.
Tags: cat, libraries, Library, lost, notice, pet, printer, printing, public, Reference Question, sign
June 17th, 2010 Brian Herzog
We had sort of an odd situation in my library a little while ago - the story is a bit long, so please bear with me:
As circ staff were checking returned items back in, they found a DVD case with no disc in it (not unusual). They called and left a message for the patron to check their DVD player and please return the missing disc.
The patron called back after we were closed, left a message that she returned the wrong case, and asked we call her at work the next day.
What? Wrong case?
When our Head of Circulation called her the next day, the work number the patron gave was for a video reproduction company(!). When she finally spoke with the patron, the patron told her that she had the disc and the library's case, and the one she returned (accidentally) was a color photocopy she'd made of the DVD jacket (which it was, and confirmed in that the barcode and other stickers were no longer stickers).
This set off debate amongst the department heads in my library. It seems, clearly, that this patron worked at a video reproduction company that was checking out DVDs from the library and not just ripping the DVDs, but creating reproductions of the cases too - to who knows what end. Even if they're not mass reproducing them for sale, this activity is still illegal.
But, we have no actual proof of DVD copying, just speculation (maybe she just liked the DVD jacket?), and it'd be a major step to accuse a patron of this or to notify the police (or FBI?). So after some debate, we decided the library's role is to:
- make information and materials available to the public, and
- make the public aware of the copyright limitations of library materials
Our logic is that we can't police patrons and force them to follow intellectual property laws, but it is our responsibility to make sure they are informed of those laws.
To do that, we wanted to make a small handout or bookmark that informed patrons of copyright restrictions, but I wasn't sure exactly where to begin. I had bookmarked a Columbus Dispatch article entitled "Copying library CD? You just broke the law" awhile ago because of something I'd heard of going on at another library* and that article mentioned Carrie Russell, a copyright specialist for the American Library Association.
I found her ALA contact information, sent her an email explaining our situation and asking if she had concise wording we could use for a short copyright handout. Her response was hands-down the quickest (next day!) and most helpful reply I've ever gotten from someone at the ALA:
I usually suggest that the library suspend the patron's borrowing privileges when it is clear they are infringing.
You can use language from the CFR to craft a letter. This is the language that libraries should use when lending software, but you can use it for this situation too.
Notice: Warning of Copyright Restrictions The copyright law of the United States (title 17, United States Code) governs the reproduction, distribution, adaptation, public performance, and public display of copyrighted material. Under certain conditions specified in law, nonprofit libraries are authorized to lend, lease, or rent copies of computer programs to patrons on a nonprofit basis and for nonprofit purposes. Any person who makes an unauthorized copy or adaptation of the computer program, or redistributes the loan copy, or publicly performs or displays the computer program, except as permitted by title 17 of the United States Code, may be liable for copyright infringement. This institution reserves the right to refuse to fulfill a loan request if, in its judgment, fulfillment of the request would lead to violation of the copyright law. (37 C.F.R. 201.24)
Hope this helps.
Some of us liked the idea of suspending the patron's borrowing privileges (at least temporarily), but we decided against that as a first step. From the wording Carrie sent, I created the following copyright notice brochure (changing references to "computer programs" to be inclusive of all library material). These bookmarks are kept at the Circ Desk and given to those patrons we suspect need the information most.
Feel free to edit and use this for your own library, and let me know if you can recommend any improvements. I was going for "fewer words = more likely to be read" but didn't quite get there.
*Another long story, for another time. In the meantime, here's a Video Pirates clip
that's worth watching.
Tags: burn, burnning, cd, cds, copy, copying, copyright, dvd, dvds, intellectual freedom, intellectual property, law, legal, libraries, Library, notice, public, rip, ripping, scan, scanning, warning