September 14th, 2013 Brian Herzog
Here's one of those questions where I wish I had gotten the patron's contact information, because not only did I find out after the fact that I gave him bad information, but I also found a good answer later on, too.
One afternoon someone from the Circ Desk called down to Reference. She said there was a patron who wanted to donate money to an online charity, but all he had was cash and he wanted to know if we could help him.
I immediately started to mental spin through all the ways I knew of to pay for something online, and none of them originated with an actual fistful of dollars. The best idea I could come up with on the spot was some kind of prepaid credit card, which is not something the library offers (but I know there are lots out there). However, right across the street from us is a bank, so I just recommended he go over and check with them, optimistically hoping a bank product would be some kind of cash card he could use.
After work that day curiosity got the better of me, so I walked over to the bank and asked them this question myself - and I was surprised that the teller's answer was "no." She said the closest thing they had were regular debit cards, but those are tied to an account. She said they do get requests for something like a prepaid cash card, because lots of bank customers don't want to expose their account information online at all - but they just didn't offer any kind of "internet gift card."
That phrase made some connection for me, and got me wondering if PayPal offered a gift card, much like I see eBay and Amazon gift cards for sale at cash registers. Sure enough, they do! I also found Green Dot MoneyPak, CoinStar, PayNearMe.com, and CashPayment.com.
Drat that I didn't think of this when the patron was in the library. Of course, he'd still have to find a nearby participating retail location, and the charity would have to accept one of these, but at least there is a way to turn cash into an internet-friendly form.
July 20th, 2013 Brian Herzog
I've talked about pay phones before, but I like them - and we do still get asked about them - so here's the latest pay phone question.
This week, a man came to the Reference Desk asking if we knew where any pay phones were. The phones in the shopping plaza across the street were removed earlier this year, which were the last pay phones in town I knew of.
Since the pay phone was removed from our lobby, our policy has been to let people use desk phones. I offered this to the patron, but he declined because it was going to be a long call to Worcester, MA (which would also be a long distance call). He said he preferred a pay phone, so my coworker and I and the patron brainstormed where one might be.
We thought of all the high-traffic retail centers, but couldn't definitely remember seeing one anywhere. Eventually the patron thanked us, and just sort of wandered away.
This bothered me, so that night after work, I went grocery shopping. My grocery store is in a big shopping plaza*, and I drove around slowly really looking for a pay phone. And, success! I found one right outside the entrance to Wal-Mart:
At the library the next day, I relayed my find to my coworker, and also the patron who came in later. We thought this could very well be the last pay phone in town, and thought the only way to be sure was to drive around trying to spot them. Not being a digital native, you see, it took awhile before I realized that this is why Facebook was invented.
I asked on the Library's Facebook page if anyone knew where there were pay phones in town, and immediately got some responses:
Great! Crowd-sourcing Reference Questions is kind of fun - and certainly provided a better answer than I did for the patron. This might even motivate me to create a Custom Google Map of local pay phone locations - it would be a challenge to maintain, but there certainly is no other resource for this question.
*This plaza just got a Five Guys!
December 4th, 2010 Brian Herzog
This reference question has actually been in the works for a couple weeks, and isn't officially closed. But I don't expect to get any better answer than what has already been found, so I thought I'd share it.
Before I got into work one day, a patron asked if she could use the phone. Since our pay phone was removed from the lobby, we've been more permissive about letting patrons use our desk phones. However, when the patron said she was going to call India, staff told her she'd need to use a pay phone. So of course she asked,
Where is the nearest pay phone?
They were pretty sure there was one across the street, but just to be sure they also searched online to see if there were any pay phone listings or directories. They found three, but each seemed incomplete or out-of-date:
When I got in, I also searched and found the same thing. I thought the best way to get a listing of pay phones in town was to contact the Verizon rep who handled our old pay phone - if anyone had a current list, it'd be them, right? So I called our Town Hall and spoke to the woman who handles the pay phone contracts for Town buildings. She said all of the Town-run phones had been removed to save money, and that dealing with our Verizon rep was a pain. She didn't have his phone number handy, but said she'd look and call me back (I still haven't heard from her, which is why this question isn't officially "closed").
In the meantime, I thought I'd just call Verizon and see how far I could get. I found a list of Verizon contact phone numbers, and called the Massachusetts support line.
After going through their menu options and waiting on hold for a few minutes, I finally got a nice guy in the billing department. I explained that I was looking for a list of pay phones in my town, and he laughed and said he didn't even know if they even still had a pay phone division. Eventually he found a "coin phone department" on his department list, and transferred me there. But he also gave me the number: 800-782-8355.
After waiting on hold for a long while, I spoke to a woman who didn't seem to like the idea of me asking for this list. First she said I had to go through Town Hall, so I explained that the Town pulled out their phones, which is why I was looking for a list of the rest of the phones in town. Then she put me on hold to confer with someone, and when she came back she said,
I can't give you that list, because a list of where all our phones are is proprietary information.
Yes, "proprietary information." She suggested I just walk around town and look for Verizon signs, because, "they're all well marked."
The good news is that there is indeed a pay phone across the street from the library, so we can just refer people there when necessary. And the woman was correct, it is well-marked.
Tags: libraries, Library, pay, payphone, payphones, phone, phones, public, telephone, telephones, verizon