or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Roving Reference 2.0

   January 15th, 2008 Brian Herzog

I believe this sign was seen hanging in an antique store:

Need Help? Call our front desk

Wouldn't this be a good way for libraries to both allow cell phone use in the library and encourage patrons to interact with librarians (in a way that is convenient for the patron)?

Or we could go the supermarkets route and install "help phones" in the stacks, so patrons who can't find their items don't have to go looking for staff, too. Hmm.

cell phones, customer service, libraries, library, phone support, public, reference 2.0, roving reference



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