or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Reference Question of the Week – 9/26/10

   October 2nd, 2010 Brian Herzog

Can-and-string telephoneEarlier this year we got rid of the pay phone in our lobby (too expensive), so we've become more permissive with letting people (especially kids) use the desk phones to make calls.

I always ask people beforehand if it's a local call, because historically, local calls are no problem, but long distance calls are limited.

This isn't really a reference question, but I get asked this all the time and I'm honestly curious about it - here's a typical exchange (keep in mind I work at the library in Chelmsford, MA, which is in area code 978):

Patron: Can I use the phone?
Me: Sure, is it a local call?
Patron: Uh, I just need to call my mom.
Me: Okay, what's the number? [I always dial for them, to make sure they get an outside line and don't dial 911 accidentally, which does happen with our phone system]
Patron: It's 603-423...

As I get older (and as kids get younger), I've been noticing that fewer and fewer kids have any idea what you're talking about when you say "local call."

When they say "603" (New Hampshire) or "617" (Boston), I will sometimes say something to the effect of, "hey, a different area code is not a local call," and the response from kids is invariably, "we live in Chelmsford, it's my mom's cell phone."

I don't have a cell phone, so I don't know if there is such a thing as local and long distance calls on them, or if everything is charged the same (or just depends on time of day). But wow, the whole local/long distance thing was a big part of my childhood, so it's kind of stunning to think of kids growing up with no concept of that. Depending on how often people move around, a kid's friends could all have cell phones with different area code numbers, and have no idea why*.

But then again, I guess people don't really dial numbers any more anyway - it's just scrolling through the contacts list and clicking a name. Which means the reasoning behind area codes is destined to become historical trivia like the interstate numbering system, or an anachronistic relic like the phrase, "don't touch that dial."

 


*Tangentially, an old rant of mine is how the FCC dropped the ball when they started issuing phone numbers for cell phones. Instead of issuing cell phone numbers with area code where the phone was registered, and thus running out of numbers and having to slice up area codes and develop new codes (giving rise to situations where the "area" codes make no geographic logic, like 440 in Ohio), they should have created new area codes just for mobile phones. Which would have also helped out with making sure cell phones were always on the Do Not Call List, as they could just forbid those area codes from being called.



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Mobile App for Searching Libraries

   February 2nd, 2010 Brian Herzog

redlaser logoNot having a cell phone, I can be a bit behind when it comes mobile apps - but this is still cool even to tech-no's like me.

My former co-worker Chris pointed out the iPhone app RedLaser, that turns the iPhone's camera into a barcode scanner. The app was designed to do instant price checks while you're in a store, to see if you could buy something cheaper online.

He also found that the database it scans can be customized - which means it could be modded to search a library catalog (among other things).

So a patron with an iPhone (or an Android) could be shopping in a bookstore, see a book they'd like to read, and instantly scan it to see if it's available at their local library. Great stuff.

But wait, there's more...
Another colleague, Scott Kehoe of NMRLS, posted about making customized versions that can search the MVLC (my library consortium), MassCat and the NOBLE consortium catalog. His post shows how he did it, links to Delicious for the customized databases, and explains how you can customize it yourself.

I think this is a great thing to promote to patrons, but they need to be careful about walking around bookstores scanning barcodes. I've heard many stores will throw people out if they appear to be doing "research" (recording a store's prices or looking for country of origin). Also, about this app, one bookstore owner was quoted as saying:

If I see any lecherous internet bottomfeeders using my store as a display case for a discount website, I will politely ask them to leave.

As the world of mobile devices becomes more compatible with the world of ebooks, the next step will be to create customs searches of places like Overdrive and Project Gutenberg, so that patrons can not just locate but also download the desired book immediately. I tend to think instant gratification is not a good thing, but in this day and age, it is certainly easy to support.

For a few more library-related apps, check out Aaron's post on Walking Paper.



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