or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Job Opportunity: MVLC Assistant Executive Director

   September 24th, 2014 Brian Herzog

Merrimack Valley Library Consortium logoMy library is a part of the Merrimack Valley Library Consortium, and the consortium is looking for a new Assistant Executive Director. It's a great job - details below and on the state library jobs website.

Duties/Description:

The Assistant Executive Director has a unique opportunity to effect a positive change on the consortiums user support operations. This will have a profound impact on the consortiums relations with its member library community As the go-to person for the Executive Director he or she will think creatively to solve problems while coordinating all day to day user services operations, training workshops, and other user support programs. The Assistant Executive Director consults with member library staff and consortia user groups to determine how well their automation needs are being met. The Assistant Executive Director collaborates with the Executive Director, MVLC user groups, and the MVLC Executive Committee in the development and implementation of long and short range strategic plans. The Assistant Executive Director will act in the place of the Executive Director in the absence of same.

Duties and Responsibilities:

  • Will assume duties of the Executive Director in absence of same in overseeing daily operations and assigned duties.
  • Supervises help desk staff and cataloging staff. Directs and oversees technology services staff in all activities related to customer support operations.
  • Designs and evaluates consortia wide staff training and documentation for new and existing technologies (Integrated Library System, eContent, Internet services, etc.). Designs and evaluates training documentation for member libraries to use with patrons.
  • Provides direct consultation and troubleshooting to library staff relative to their use of the automation systems.
  • Collaborates with the Executive Director, Assistant Director for Technology Services, and appropriate member library user groups in the analysis, evaluation, implementation, configuration, and selection of automation products and services that benefit member libraries.
  • Oversight, selection, and management of the consortiums trouble ticketing system. Provides the Executive Director and appropriate committees coherent statistics related to the ticketing system.
  • Designs and publishes public relations articles and the network's newsletter. Updates MVLC Membership Directory. Develops and maintains MVLC's public and internal web sites and wikis.
  • Attends appropriate committee meetings and serves as liaison for network staff and member libraries for all user applications.
  • Advises and assists in the planning and implementation of grant proposals.
  • Ensures that the consortium staff is providing effective communication and quality customer service to member libraries. Effectively cooperates and communicates with fellow coworkers, vendors, and patrons.
  • Responsible for consortia wide development of eContent collections. Provides member libraries with detailed evaluation, documentation, training, and statistics for shared eContent Collections.
  • Performs other relevant duties as assigned; may include some night and weekend duties.

Work Environment:

General office environment with air conditioning and fluorescent lighting. Requires operation of vehicle to attend off site meetings. The noise level in the work environment is low. Moderate levels of stress may occur.

Physical Demands:

May spend extended periods at workstations performing tasks requiring eye-hand coordination, finger dexterity, and extensive keyboarding and viewing of computer screens. Requires ability to access, input, and retrieve information from a computer. Answer telephones and maintain multiple files. Periods of standing may be required during training sessions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

  • ALA accredited MLS
  • Three to five years public service and automation experience, including supervisory and administrative Excellent oral, written and interpersonal communication skills
  • Proven customer service orientation
  • Positive attitude and flexibility
  • Knowledge of PC environment
  • Public library experience desirable

Salary: $66,924 - $88,780, in ten steps

Closing Date: Until Filled

Send: Email a resume, cover letter, and the name, address E-mail address, and telephone number of three professional references to egraham@mvlc.org.



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Great Job Opening: Head of Reader Services

   September 5th, 2012 Brian Herzog

Recommended Reads signThere are two job openings at my library right now: Head of Reader Services and Circulation Desk Manager.

The Circ Desk Manager will do all the circ staff scheduling, work at the desk, but also manage ILL, book club kits, museum passes, and hopefully be the lead on our Evergreen ILS.

That's all well and good, but just look at the description for the Head of Readers Services:

Do you love answering that age-old question "Can you recommend a good book?" When you sit on an airplane do you find yourself giving unsolicited reading advice to the person beside you? Do you always have a book in your car for emergencies? Are you up on the latest reading devices, social media, book blogs, websites? Do you love to talk about books, write about books, listen to books? Did you go to library school because you love to read?

How about that?

Our Head of Circulation is leaving, and instead of just hiring a straight up replacement for her, we decided to split the position to create two jobs (because the work was more than one person could handle anyway). This new Head of Readers Services will focus completely on encouraging and supporting the use of our entire collection (books, audiobooks, DVDs, etc), through social media, programs, desk coverage, a personal shopper-like reading suggestion service, and anything else we can do.

We're accepting resumes now, so check out the job listing. The Circulation Desk Manager hasn't been posted yet, but should be soon on the Massachusetts Library Job Board. General employment information is also on our website (and I still like my unofficial rules for resumes, too).



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Two Openings for Library Assistant at My Library

   June 24th, 2011 Brian Herzog

Chelmsford Library logoThe Chelmsford Library was lucky enough to have some of our funding restored for the fiscal year starting July 1st, and we we have two openings for part-time Library Assistants at the Circulation Desk. Here's the listing from the Massachusetts Board of Library Commissioners Job Board:

Duties/Description:
The Chelmsford Library has TWO openings for Library Assistants at our Circulation Desk, one for 16 hours/week and one for 18 hours/week.

Position Overview:
Part time position available to assist the public with the use of the library including Inter-Library loan, circulation and reader's advisory services.

WORK SCHEDULE "A": (16 hrs/wk avg)

Mon., Wed., & Thurs., from 5-9 pm at Main Library
Every Sat. 10-2 pm at MacKay Branch, N. Chelmsford

-And-

WORK SCHEDULE "B": (18 hrs/wk avg)

Tues., Wed., and Thurs., from 5-9 pm at Main Library
Every Sat. w/alternating locations -
10 - 2 pm at MacKay Branch, N. Chelmsford and
9-5:30 pm Sat. at Main Library

Qualifications:
The positions require flexibility to fill-in nights and weekends. Candidates must be able to adapt smoothly to patron demands and should enjoy interacting with public of all ages. Four-year college degree and/or experience working in a public library preferred.

Salary: Union rate $15.97 per hr.

Closing Date: Positions open until filled

Send:
If you are interested in a position, please submit your resume to Alison Barry at abarry@mvlc.org or 25 Boston Rd., Chelmsford, MA 01824. The Town of Chelmsford is an EEO/AA Employer.

Chelmsford is a fun library to work in, and our Circulation Desk is a very busy place. We need to fill these positions ASAP, so if you're interested, please send your resume to our Head of Circulation, Alison Barry, at abarry@mvlc.org.



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Work at my Library: Hiring a Head of Circulation

   July 13th, 2010 Brian Herzog

Chelmsford Library logoThe Head of Circulation at my library is retiring, so maybe you should apply. The details are below and on the Massachusetts library jobs board, but what they don't tell you is that every other week the circ desk has "treat Tuesdays" - very tasty.

Institution: Chelmsford Public Library

Job: Head of Circulation Services – Dept. Head level

Duties/Description:
This full time, 37 1/2 hour per week position is for a versatile, friendly librarian skilled in customer service, reader's advisory and personnel management. Must also have strong technology skills. Schedule includes one night and every other weekend. Job responsibilities include the following: Hiring, training and supervision of approximately 30 part-time library assistants, pages and volunteers. Directing, supervising, scheduling, and participating in tasks at the circulation desk. Explaining library lending policies and procedures.

Qualifications:
MLS required, related Bachelor's degree preferred; experience working with the public required. Should have working knowledge of current fiction and popular culture. Candidate must be open to change and trying new ideas. Must be comfortable managing conflict. Candidate should enjoy interacting with public of all ages and must be able to adapt smoothly to patron demands. Experience working with an ILS critical, interest/experience with open source ILS management desirable

Salary:
Starting salary will depend upon education and experience. Range is: $41,243 to $65,598.

Closing Date:
Applications in by July 16th get first consideration, open until filled.

Send:
Applications should be e-mailed to bherrmann@mvlc Applications may also be submitted to Becky Herrmann, Library Director, Chelmsford Public Library, 25 Boston Road, Chelmsford MA 01824.
The Chelmsford Federation of Teachers, Local 3669, represents this position. The Town of Chelmsford is EEO/AA Employer



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Information Underload

   December 18th, 2008 Brian Herzog

Empty BookshelvesIn addition to this blog, I also write a weekly post for my library's blog. I don't feel like I'm spreading myself too thin, but sometimes I have to wonder if there is any connection between my online and real-life activities.

Last week's post for the library was a Holiday Book Guide. It contained a list of kids books suggested by our Youth Services Librarians, and also links to other websites with end-of-the-year book recommendations. The list of other websites is short, but I tried to find a good mix. However, apparently, I wasn't reading them very closely.

A couple days ago, I was going through a cart of new books with a coworker. He held up three books and said "hey, I saw all of these on that Boing Boing list of books." It was then that I realized that, although I had read all of the lists I linked to, apparently I had retained nothing because none of the books he was holding looked familiar.

This must have been a case of me working faster than I was thinking, trying to get a useful blog post up by the (self-imposed) deadline. But it's also a reminder that websites aren't just something to link to as information for other people - I need to read them, too.

I guess I need to remember to stop and smell the roses - or in this case, stop and read the blogs.



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