or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Bad Advice Serves as Good Reminder

   May 25th, 2010 Brian Herzog

Erasing PrivacyA recent Miss Manners column gave advice to a library patron who wrote about a library employee repeatedly reading aloud the titles of the books patrons were checking out.

I, and others, commented (more here) to suggest better ways of handling the situation, but it is truly sad that this situation happened in the first place. From what the person writing in said, this staff person does this all the time - this behavior is certainly not appropriate for the circulation desk, and should have been corrected by the library administration long ago.

Even though the advice provided wasn't helpful, this is a good reminder for libraries to review their privacy policies - both to see if it is up to snuff and to remind staff why this is important. Check out the ALA's resources on privacy:

Somewhat related (in my head, anyway), is The Other Librarian's post of Ten Reasons Why 'Professional Librarian' is an Oxymoron. I don't completely agree with it, but they are valid points.

via LISNews, LibraryStuff



Tags: , , , ,



Twitter Impersonator

   May 13th, 2010 Brian Herzog

Twitter Suspended logoA funny thing happened to me on Twitter - someone started impersonating me.

What? I'm not famous. I know there's more than one person with my name, so I wasn't too surprised to see another Brian Herzog start following me. But when I clicked into the profile to see read their tweets, it turned out that someone had duplicated my account. Their username was @syuhaedah, but were using my name, the same bio line and same location - the only difference was their website was a tinyurl (which I never clicked, but was able to preview).

It kind of freaked me out, so here are the steps I took:

  1. Click the "report as spam" link in the email from Twitter you get when someone starts following you
  2. Read their Privacy Violations and How to Report Spam pages
  3. Found Twitter's Impersonation Policy and opened a ticket to report it

Within a few hours I got a follow-up response from Twitter, and by the next day that account had been suspended. I feel bad bringing the hammer down like that, but it definitely felt like a spambot or other violation of both me and Twitter.

And how bizarre - I can see when someone sets up a fake Barack Obama or Conan O'Brien Twitter account, but me? So, be careful with both your own identity and that of your organizations.

I got lucky in that this account started following me, or else I may have never known about it. I guess I'll start to periodically use Twitter's Find People and Advanced Search (with operators) to check for this sort of thing.



Tags: , , , , , , ,