or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Children’s Illustrators Auction

   October 29th, 2015 Brian Herzog

Dream Big autographed print by Peter H. ReynoldsI was at the New England Library Association's annual conference earlier this week, where I learned from a colleague something amazing her library is doing.

The Bacon Free Library in Natick, MA, is having a Children's Illustrators Auction as a library fundraiser, and it runs from November 1st - 15th.

She said they have 80+ illustrators contributing over 100 prints or original artwork, which is phenomenal. Plus,

In addition, we have a children’s picture book signed by Former President Jimmy Carter and we will have a picture book personalized and signed by Former First Lady Laura Bush (did you know they both wrote picture books with their respective children?). AND we’ll have two limited edition signed poems from literacy superstar Jane Yolen!

The auction is online, with software was written by someone on their staff. They also have an online preview, as well as a reception on the first day of the auction to view the work and meet some of the illustrators.

This sounds like a huge event to manage, but one that is probably a lot of fun for both staff and patrons - and hopefully also for the generous donors.

If you're interested, check it out at http://auction.baconfreelibrary.org. Good luck, Bacon Free Library!



Tags: , , , , , , , , ,



Reference Question of the Week – 10/18/15

   October 24th, 2015 Brian Herzog

chelmsford ginger ale signHere's an email reference interaction that took place over the course of a few days this week - it had its ups and downs, but ultimately ended up being surprisingly positive.

Everything started with me getting this email from a patron (slightly edited for privacy):

I am a student at [university nearby] and I am doing my community project on Chelmsford. I was just wondering if you could give me some good information on the history of Chelmsford for my paper. I would appreciate it greatly if you could email me back or call me. Thank you so much!!

My first reaction was that this sounds like a neat project, but such a vague question that I wasn't sure how to answer it. Chelmsford was founded in 1655, and of course people lived here before that too, so it's got a long history.

So, I emailed her back with links to some history resources on the library's website and another history website we maintain. I also said that since it was so broad, to please let me know if she had more specific questions.

The next day I get this:

Thank you so much for all the help. I was just wondering if you could just answer some questions for me so I could include you in my paper?

The questions are
1. What is the most important historic event that happened in chelmsford?
2. What historic importance does chelmsford has to Massachusetts?
3. What is the most well know historic event or aspect of chelmsford?

Again thank you so much for your time I really appreciate it!!

Okay, red flag: this is what I'm always afraid of with homework help. Not, "can you help me with my homework," but instead, "can you answer my exact homework questions for me?" That sucks.

But also, these questions didn't exactly bring laser focus to what she was asking - not to mention that these questions are entirely subjective, since Chelmsford doesn't have a, "and then the UFO crashed here releasing poisonous gas killing all the cats in town" type event.

So after thinking about it a bit, and talking to coworkers (and facing a week full of non-stop meetings), I decided to ask the rest of the Reference staff to compile a list interesting things from Chelmsford's history. Then I could send that back to this patron, and it'll be up to her to both decide which are the most significant, and then to do further research (although honestly, the skeptic in me was fully expecting her next email to be, "oh, can you send me more information on event X?").

Anyway, this turned out to be the the really fun part of this question, and actually is the reason I'm sharing it here. For being a small, quiet town, Chelmsford has had an interesting history (and this is just what we came up with in a few hours of brainstorming):

  • The first European settlers in the area is significant, as is the date of incorporation as a Town in the Massachusetts Colony
  • The town of Chelmsford used to include the areas of Lowell and Westford, but in the mid 1800s these areas became their own distinct municipalities. However, this area is well-known for being significant during the industrial revolution in the Northeast in the early to mid-19th century - many of the structures that housed the people working in the mills were within Chelmsford's limits
  • Many people come in to research the Chelmsford Ginger Ale Company and bottling plant, which has changed hands a few times and is now owned by Coca-Cola. People also research the Chelmsford Foundry, which made products from many of the natural resources found in the area such as iron ore and limestone
  • The granite that formed the columns around Faneuil Hall, as well as other major government and ceremonial structures, was sourced and carved in Chelmsford by Fletcher Granite, a company established in 1880 by Herbert E. Fletcher
  • The Chelmsford Glass works, an "important New England manufacturer of assorted plate glass and assorted glass products" was established on the East bank of the Merrimack river (then Chelmsford) in 1802
  • Christopher Roby created the Chelmsford sword for soldiers during the Civil War, when he transitioned his work force, which previously manufactured scythes and skates, to the manufacture of the weapons during the war between 1861 and 1865, producing 32,200 cavalry sabers
  • In the 1960s the opening of I-495 and the interchange with Route 3 had a huge impact on Chelmsford, doubling the population and changing the character of the town from a small rural location to a much, much larger suburban center
  • In 1911, a train carrying Buffalo Bill's Wild West Show, on its way to a performance in Lowell, derailed in Chelmsford. The train was carrying lost of animals, many of which escaped from the wrecked cars and had to be rounded up from the vicinity by cowboys. Since the train could not continue, the entire company, animals and all, walked through the streets of Chelmsford to Lowell to continue with the show
  • There have also been significant weather events in Chelmsford - the of blizzard 1978, floods, and lightning strikes
  • Chelmsford resident Joseph Spalding, who died in 1820 and is buried in Forefather's Cemetery, fired the first shot at the Battle of Bunker Hill (indicated by the engraving on his tombstone)
  • The original portion of the Library is the model for Springfield Town Hall on The Simpsons, because one of the show's artists, Lance Wilder, is from Chelmsford

Maybe I am jaded, but I was absolutely not expecting this to be the patron's reply:

Thank you so much for this! All your answers are wonderful and will be extremely helpful for my paper. I appreciate you taking time out of your day for helping me. Thank your colleagues for me too!!

Huh. So that's great - we got to work on a fun question, and it looks like the patron took the information and ran with the research. Yay for a library win-win.



Tags: , , , , , ,



Circulating a Roku for Streaming Videos

   October 21st, 2015 Brian Herzog

rokulogoRecently, my Library bought a Roku to start circulating to patrons. I loved this idea, because it solved a problem that has been annoying me for years.

Awhile ago, sometimes when we bought DVDs, they would come with an "ultraviolet" version in addition to the physical disc. The ultraviolet version was a digital copy - which of course the library couldn't really use, because it could only be downloaded to one device. So we'd get the codes for ultraviolet copies, and just throw them away. It wasn't really costing the library money, but I did not like that we were just throwing away a resource.

Then another nearby library got the idea to use a Roku to offer these videos to patrons. Their method was to create a Vudu library of all their ultraviolet movies, and then connect the Roku to that account. That way, patrons could check out the one Roku device, and use it on their home wi-fi network to have access to all of the movies we had ultraviolet licenses to stream. Nice.

Since they already had worked out the details, we just bought our own Roku and copied what they did. We're also adding all the ultraviolet titles to the catalog record, so the Roku shows up if someone searches for Still Alice or Paul Blart Mall Cop.

Our Roku circulates for one week, cannot be renewed, but can be requested. We're also circulating it in a padded case that comes with a remote control, various cables to connect it to the patron's television or digital projector, power supply, and instructions:

roku

We, and a few other libraries, are only using it to stream our ultraviolet titles. But another library paid for a Netflix subscription with a gift card, so patrons can stream anything from that Netflix subscription. They've set up additional channels as well, which we haven't done (yet?).

We need to do a better job of promoting it's available, but I don't know that any patron would check this out just for the sake of watching movies on a Roku. Unlike checking out a telescope to use the telescope, I see this as more like a Playaway - patrons will check it out to get access to the content it contains, not for the experience of using this format. And at only $50 for the device, it's a great way to stop throwing away the ultraviolet titles.



Tags: , , , , , , , , , ,



Reference Question of the Week – 10/11/15

   October 18th, 2015 Brian Herzog

spock with raised eyebrowDuring the middle of a quiet day, a patron - with a remarkably booming voice - walked up to the desk to ask how he can log into one of the computers without a library card. When I gave him my standard reply to this question,

Oh, we don't take signups or require logons, so you're welcome to just start using any computer that's available.

he gave me an intensely skeptical look and said,

So, you haven't enacted that law yet?

I think I just smiled to let him know I'd answered his question and he could go use a computer. It took him a few seconds, but eventually he walked over to the public workstations - but keeps looking at me over his shoulder with a look that seemed to shift from skepticism to outright pity, as if it's my own fault that I am going to be struck down at any minute for not requiring a computer signin. It was weird.

The other odd thing about this patron is that I talked to him three more times before he left that day, and every single time he mentioned something about the law. Like, was it legal for him to check out a book, was there a law that said what time we had to close, etc.

He was very nice, but I wonder if this law fixation was an indication that he was recently released from prison. And, I haven't seen him since that day. Huh.



Tags: , , , , ,



Not Your Grandmother’s Acclaimed Urban Fiction

   October 14th, 2015 Brian Herzog

So this happened at my library, and everyone got a good laugh out of it. One day in Tech Services, this array of books was delivered:

Good2Go-books

During the course of processing them to be put out for patrons, one of the Tech Services staff noticed that these books were on the, well, pornographic side.

Fifty Shades of Grey aside, my library generally doesn't buy erotica, so this got staff's attention. The question of "who bought these?" ran up the selector's chain, until they were handed to our fiction selector. She looked at them, and the content, and could not figure why she would have ordered them, or where she would have even seen them.

So she went back through various review sources, and eventually found a two-page spread in the 2015 November issue of Ingram Advance:

Good2Go-spread

I did not know that "Urban Fiction" was a euphemism for erotica. The astonishing thing is that you can read the little descriptions below the books, and not once do they mention sex, strap-ons, or dripping anythings. And yet, flip just a couple pages into any of these titles, and you're already well into NSFW territory.

Of course, titles like The Panty Ripper seem to be a dead giveaway, but I really was surprised that Acclaimed Urban Fiction would be so entirely unlike my idea of what acclaimed urban fiction would be.



Tags: , , , ,



Reference Question of the Week – 10/4/15

   October 10th, 2015 Brian Herzog

mr zipHere's an answer to a question that I haven't been able to use yet. It's a question I've gotten numerous times, but only just recently looked up the answer.

For whatever reason, it is not at all uncommon for patrons (or staff who is helping one of these patrons) to ask me,

Why can't I open my resume here? I need to make changes and email it to someone.

and when I look at their file, it is named something like "resume.pages" - bleh. One patron said they got it from the Career Center, so maybe that's why it always seems to be resumes saved this way.

"Pages" is (I think) the latest format for Mac word processing, which does not, naturally, open on our Windows computers with Microsoft Office. My go-to solution in these cases is to use Zamzar or some other online converter, which always works well enough (except for patrons having to wait for the email to get to their converted file).

In the back of my mind I kept meaning to search for some converter plugin that might let Word open these files directly. I finally had a chance this week to look for such a thing, and ended up finding a different solution entirely.

More than one website gave these steps:

  1. Save a copy of the .pages file to the Desktop (or somewhere easily accessible)
  2. Right-click on the .pages file and choose "Rename"
  3. Replace the ".pages" extension with ".zip"
  4. Open the newly renamed .zip file, and it will contain a file you'll be able to open with Microsoft Word or WordPad

That's a neat bit of a trickery that I'm sure will confuse many patrons, but I'm also sure they will be delighted to see their resume open on the screen at the end of it.

I haven't been able to try this trick myself yet, but now I am looking forward to the next time someone has a .pages file. Hopefully today!



Tags: , , , , , , , ,