Reference Question of the Week - 8/3/08

[Note: I'm starting to feel bad that most of the "reference question of the week" questions lately have just been humorous or interesting, but not challenging or requiring strategy or unique reference resources. I'll try to do better in the future.]

A patron walks up to the desk with “Memories coming from a Tennis Star by Alfred A. Knopf” written on a piece of paper. She hands it to me and says, “I read about this book in the paper, about Andre Agassi - can you request if for me?”

That’s pretty straightforward, but it didn’t show up in our consortium catalog. It didn’t show up in the state-wide catalog. And I couldn’t find it in either WorldCat or Amazon. Hmm.

Each time I didn’t find the title, the patron insisted she read about it in the paper. Patrons are notorious for being simultaneously confident and inaccurate, so I asked her which paper she reads, in the hopes of tracking down the article and learning more about the book.

She couldn’t remember where she read it, so I just searched the internet for “memories coming from tennis star agassi.” The first result linked to a new story entitled Memoirs coming from tennis star Agassi, from USA Today, and the patron said “yes, that’s what I read.”

When we clicked into read the story, though, we found that she had slightly misread the article. It said that publisher Alfred A. Knopf had acquired the rights to publish Agassi’s memoirs (not memories), and that “his book is not yet titled and no release date has been set.”

The patron was a little embarrassed, but recovered by asking:

Well, can request it for me anyway?

When I said that no, I couldn’t request it until it’s been published and we have a record in our system, she got upset and left.

Which made me feel bad, because there are other books about Andre Agassi out there. But hopefully she’ll read again in the paper when the book is published, and come back to request it then. I’m definitely buying this whenever it comes out.

See Also

• Reference Question of the Week - 2/17/08
• Reference Question of the Week - 11/9/08
• Reference Question of the Week - 11/2/08
• Reference Question of the Week - 10/26/08
• Reference Question of the Week - 10/19/08

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Slowly Building Towards 2.0ness

My library is slowly adopting web 2.0 tools. We’ve done a bit up so far, but now we’ve finally started a flickr account.

We always take pictures at our many programs, but then those photos just end up sitting on our staff network. They usually don’t even make it our website. This seemed to me a sad waste, so I’ve been talking up using flickr as a storage and sharing tool for the last few months.

People were pretty tepid to the entire idea, and couldn’t see why I cared. So, as a micro-project, I started using flickr just for some historic photos from our archive (and then integrated them into the website). Once people saw how flickr worked, and how it could be used, then they started thinking about what ways they could use it, too.

The first to dive in was our Children’s Room librarians. The Children’s Room is being repainted with a mural, and they saw that flickr would be a great way to share the progression of the painting - and by using a flickr “badge”, they could also put these pictures right on a Children’s Room webpage.

The biggest sticking point now is concern that patrons will be outraged if we post their photograph on the internet without first getting their permission. And this is legitimate, because although photos taken in public places are fair game, I wouldn’t want to rely on a legal technicality. But I also think that it’s not that big a deal - once people get used to it, there should be no problem (I hope).

So it’s still slow going (slower than I’d like, anyway), but I am getting people on board. Perhaps soon we’ll even find the $25/year to pay for a pro account, and really invest in this as a permanent tool.
flickr, libraries, library, library 2.0, patron photos, patron pictures, photos, pictures, public libraries, public library, publishing, web 2.0

See Also

• Patrons Participating in Library 2.0
• LibCamp Boston Recap
• Library Subject Guides using del.icio.us
• Going Pro
• How Thin is Your Library?

Posted under Library, Marketing, Technology | No Comments »