or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Navigating NPR’s Top 100 Science Fiction and Fantasy Books

   October 25th, 2011 Brian Herzog

SF Signal presents A Guide to Navigating NPR's Top 100 Science Fiction and Fantasy BooksThis isn't new, but I read on Slashdot last week that NPR listeners voted for the top 100 science fiction & fantasy books of all time.

But the website SF Signal saw a problem: the 100 science fiction & fantasy books were from all over the genres, and had basically no rhyme or reason. So they created a readers advisory flowchart, to help readers select which of the 100 they'd be most interested in reading by answering a few questions.

A 100-book flowchart graphic is massively huge (see below), so they also made an interactive version - it's great, and worth a look:

Flowchart for choosing science fiction and fantasy books

Does anyone know of other interactive "choose-your-own-adventure" type readers advisory tools out there?

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Tests for Hiring and Training

   July 30th, 2009 Brian Herzog

Cones in the stacksOne of my coworkers and her husband run Gibson's Bookstore, in Concord, NH. When hiring new employees, each applicant is given a knowledge of literature test to see how well they'll do at reader's advisory.

Their opinion is that bookstore staff are first and foremost reading advisers, and cashiers and stockers second. The test questions cover a broad scope of literature, just like the questions of customers (and library patrons):

2) Name five characters invented by William Shakespeare.
13) What is Ender Wiggin famous for?
14) James and the Giant ________ by Roald _______.
23) Why do some Sneetches feel superior to others?

To get hired, applicants must get at least half of the questions right. Perhaps libraries could implement something similar? Perhaps they already do.

I also have a list of reference questions and tasks I give to reference staff after they've been hired, to help with training. It is based on something my director found (can't remember what or where), but I tailored it to get new staff familiar with the type of questions we get, our collection, our policies, basic tech support, and reference in general. They get it as a Word document, and work on it for their first few months.

Some people like tests and some don't. But each in their own way, I think these tests are valuable to make sure that the people interacting with the public are really able to help the public.

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