or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 1/8/12

   January 14th, 2012 Brian Herzog

Cell phone with headphones plugged inI found this question interesting, even though I couldn't help much. An older woman came up to the desk one afternoon and said:

I have message from my granddaughter on my cell phone that I would like to save. How can I record that to a CD so I can listen to it whenever I want?

As you might suspect, I'm decently competent when it comes to tech questions, but I know nothing about cell phones. However, I suspected there must be some web interface she could log into and see all of her account's voicemail as mp3 files or something - at least, I hoped there was. Short of that, there was always the low-tech method of simply holding her phone close to a tape recorder.

Her carrier was AT&T, so I called the local AT&T store and asked them about downloading voicemail files - this is the guy's response:

No, we don't have anything like that - just tell her to hold her phone up to a tape recorder*.

Man. Yeah, I'm sure it'll work, but the quality would probably be pretty bad. So, I tried searching online for recording voicemail from cell phone and after reading a few posts, I found the obvious answer of using the phone's headphone jack to plug into a computer and use that to record.

The Ask MetaFiler post was particularly informative, as it provided multiple options including a list of the different hardware and software options available. Of course, we didn't have any of this in the library, so I couldn't help the woman directly. But it did provide me with enough information to call around to a few local computer repair shops, and ask them if they had the equipment and ability to record her message for her.

Of the shops I called, one said they'd do it for $10 and one said they'd do it for free, and the woman was very happy. She said she's try the free one first, and if it didn't sound good enough, she'd try the other.

It's kind of too bad we didn't have the right cable to do this - now I'm really curious to see if it works (but not enough to actually get my own cell phone).

 


*The guy at the AT&T store also did say that if the woman was being threatened she should take it to the Police, but that wasn't the case.



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Reference Question of the Week – 7/10/11

   July 16th, 2011 Brian Herzog

NO Stairway to Heaven signThis question made me laugh - partly because it is so odd, and partly because it's not the first request like this that we've had.

We received the following email from a patron with a Subject of "Request for a room" (I edited it a little for clarity):

-----Original Message-----
Subject: Request for a room

I would like to do some recordings with my guitar and voice (moderate volume) using a hand held recorder. I am currently working on a set of folk songs. Is there a isolated room in the Chelmsford Library where I could record during my weekday lunch hour?

One of my coworkers had a good response:

"isolated room" and public library - not a good combo.

We don't have anything in the library that is even close to being sound-proof enough so that his guitar playing wouldn't be heard by other patrons. Which may or may not actually bother people, but I would feel bad telling him yes, then having someone complain after he got all set up and going and then making him stop.

So the staff came up with a list of alternative potential places around town that might be able to handle this, including the local community center, performing arts center, and even the local cable television station (which at least has actual studios).

We sent a message back saying the library couldn't accommodate his request, and referring him to the list of other places we came up with. I haven't heard back if he found somewhere to go, but it would seem to lend some folk-cred if you record your album in a public library.

I do always feel bad when we reach a limit on how we can accommodate people, but at the same time it makes me happy that people continue to think of the library for just about anything.



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