or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 4/5/15

   April 11th, 2015 Brian Herzog

Alright, this question can be filed under, how maybe not to run a scavenger hunt.

Last Saturday I came in to work for a few hours in the morning to cover for someone*. Before we opened to the public I was updating some of the computers, and was still sitting at a public workstation when, a few minutes after opening, two of my coworkers walked up on either side of me. They asked,

Coworker 1:
Brian where are the tickets? Everyone's asking for the tickets. Where are they?

Me:
[minding my own business]

Coworker 2:
Brian the Police hid tickets in the library. We don't know where they are - do you?

I had no idea what they were talking about - and to be fair, they didn't really either, because all of this was news to us.

Apparently when they unlocked the front doors at 9:30 that morning, a couple parent/kid combinations all rushed in and started looking for hidden Red Sox tickets - and of course, asking the staff where they were hidden. This was the first any of the Saturday staff was hearing about it, so they came to ask me to see if I was in on the secret. I was not.

It turned out the Chelmsford Police Athletic League has been picking a public building in town, hiding tickets to a Red Sox games somewhere in the building, and then posting on their Facebook page hints to let residents find them. They didn't let the library know beforehand though, so this was all news to us - which I don't think any patrons believed when they asked everyone on staff where the tickets were. And, my coworkers didn't believe me either.

On the one hand, what a nice thing for the CPAL to do for people. And, great that they thought to include the library - especially given the hints (more on that in a minute). But on the other hand, it really sucks to have kids crawling under tables while other patrons are working at them, and having frantic parents who promised their kids free Red Sox tickets becoming increasing intense as time goes on that They Must Find The Tickets. Basically, being in a library and not doing library stuff is really distracting to all the patrons who are there doing library stuff.

But anyway, here's the details on how everything went down. The day before, CPAL posted this photo on their Facebook page as a hint to where the tickets where hidden this time:

cpal1

Now that's a tough hint - I mean I recognize our carpet and public workstation leg, but how many patrons would? A few at least, as it turned out.

And as the people came in looking for them, this was the only clue that we had too. So it meant they were in the library, but where? Taped to the bottom of one of the public workstation tables (which is what this leg is)? That means crawling under every single computer table, and then every other table, to find out. No? Well then, where else could they be?

In case you haven't noticed, there are millions of places in a library to hid two tickets. After an hour of frantic searching, the tickets still hadn't been found - and still no one believed me that I didn't know where they were.

Then another photo was posted:

cpal2

Which brought all the searchers downstairs to the non-fiction section. But still no success, and shortly thereafter a third photo hint appeared on Facebook:

cpal3

By this time staff were all checking the Facebook page too, to learn anything we could about where these tickets might be. After refreshing the page and seeing this third photo, I looked up from the computer to see one mother who had been searching all morning making a beeline back to the 700s (which are back past the Biography sign).

A few minutes later she came out of the stacks with a tremendous relived smile on her face. She had found them! Tucked inside the displayed book. As word spread that they were discovered, and where, word spread back that apparently multiple people had already thought of this logical spot and checked this very book - but somehow had missed the tickets.

And then, as quickly as the ticket search had begun it ended, and the library immediately quieted back down to a normal Saturday morning.

So to recap: a treasure hunt in the library is a great idea for a program, and, clearly, if you have a nice enough prize, people will be highly motivated to participate. However, the better the prize, the more annoyed all the other patrons will be at the disruptive treasure hunters. And, if you're not affiliated with the library, please give them a heads-up beforehand so staff will at least know what is going on. But it really is a nice thing the CPAL is doing - maybe I just annoy easily.

And I swear, I really didn't have any idea this was happening, and didn't know where the tickets were. My coworkers still don't believe me.

 


*So in other words, I'm not even supposed to be here today.



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