or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 10/14/12

   October 20th, 2012 Brian Herzog

Official Green Hornet Agent badgeThis was the entirety of a call that came in Wednesday afternoon this week:

[ring ring]
Me: Reference desk, can I help you?
Patron: Yeah can can...can you tell me what...what's on green tonight Green Lantern...Lantern...I mean Green...you know...the other one...Green Lantern...Green...Arrow...Arrow Green...Green Arrow yeah Green Arrow no... Lantern Green...Green...um...it's not Green Lantern, it's not Green Arrow...um...HORNET Green Hornet can you tell me what's on Green Hornet tonight oh wait it's Wednesday nevermind [click]

We have a patron who frequently calls to find out which episodes of his shows are going to be on that day. He usually ends up watching them all anyway, regardless of the episode, but he just wants to know in advance.

In this case, I think he had just woken up from a nap, and only eventually realized his show wasn't on that night.

In general, my favorite "what's on TV" resource is Zap2It.com, because it usually provides better descriptions of "local programming" than TVGuide.com. Although for some of this patron's shows, we have to go right to the MeTV Channel's website for schedule and descriptions.

This patron calls with this question so much that I've bookmarked both of these websites at all the reference computers. It kind of makes me laugh that we have ready reference resources devoted to just one patron, but it certainly is worth it.



Tags: , , , , , , , , ,



Knowing When To Say When

   January 26th, 2012 Brian Herzog

Reduced signSo, this post might not matter to anyone but me, but I felt like I should announce it anyway.

For the last few years, the blogging schedule I've stuck to was new posts every Tuesday and Thursday, and the Reference Question of the Week on Saturdays. Over the last couple months though, I've felt that I'm both running out of things to say and have less free time to work on posts, so I've decided to cut back to just one new post a week and the Reference Question on Saturday.

Not a major change I know, but it feels major to me because it's a schedule I've stuck to for so long. I know a schedule isn't mandatory for blogs, and most people probably just post only when they have something interesting to say. For me though, I think that if I didn't make myself stick to a schedule, I'd quickly slip into nothing at all.

So anyway, again, I don't know if anyone would have even noticed if I didn't say anything, but there you go.

But I am curious about the schedule/no schedule thing, both for personal and library communications. Does you're library have a set goal or schedule for blog posts, tweets, email newsletters, etc., or do you only do it when you've got something to say? In my library, it varies: I try to have a new blog post once a week, but Twitter is much more as-needed (in addition to automated tweets for library events). We have a main email newsletter that goes out once a week, but also sort of a childrens supplement which only goes out when the Childrens Room has something specific to communicate.

It seems like all models work in their context, but I'd be curious to hear if other libraries have had success following one path or another.



Tags: , ,