or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 5/10/15

   May 16th, 2015 Brian Herzog

Winston Churchill V for Victory signThis isn't a reference question I received (at least, not recently), but this Reddit thread was too good not to share here:

My mother, despite being in her mid 60's, is awesome with computers. She's a public librarian, and is often at the wrong end of users' questions. I came home for a quick Mother's Day visit and she told me this gem:

User: I can't copy this highlighted section! This mouse must be broken!

Mom: Just press the control and C keys at the same time. Yes, that'll copy it. Now hit the control and V keys at the same time.

User: V?? Why not P?

Mom: V stands for Velcro, so when you paste it, it'll stick.

User: Ooh ok! That makes sense!

TL;DR- My mom is amazing.

I never really questioned if the V stood for anything - I just thought it was chosen because it was next to C (and using P for Print makes more sense). However, one of the comments had a different explanation as to why V=paste:

ctrl+v-meaning

That is a great answer - but still, it has the feeling of creating a sensible-sounding explanation for something after-the-fact, based on context. Like saying that [sic] is really an abbreviation for "spelling isn't correct." I mean, if the V key wasn't next to the C, would they still have used it?

Either way though, associating Ctrl+V with Velcro is a great way to have that stick in a patron's mind.

And someone please help me with this: is there a word for making up a definition for something after-the-fact? Like the [sic] thing? I feel like there should be, but I can't find it. Sort of like neologism I guess, so maybe "Deflogism."

Thanks Chris.



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Handout of Basic Keyboard Shortcuts

   September 6th, 2011 Brian Herzog

Fortune Cookie fortune: There are no shortcuts to any place worth going.Thanks everyone who contributed their favorite keyboard shortcuts. I picked what I thought were the most helpful for someone fairly new to computers, and put together a little handout:

It's for new users, so I stuck with, basic, simple, and common. I hope it'll be helpful, but depending on the person, it might still be overwhelmingly complicated. But if it is well-received, I'll do a second one with the more advanced helpful shortcuts that people submitted.

Feel free to use or adapt it - I made it so it was easy to change the letters on the keys, so feel free to modify and expand.

And please let me know if you see any mistakes, or thought of a way to make it clearer or more helpful - or if you have an image better that the Microsoft clipart I used.

Apple Command KeyMac Users
I added a note at the bottom about how to use these shortcuts for Mac, and I wanted to show what the Command key looked like. While searching for the image online, I also came across the origin of the Infinite Loop symbol, which I had never really wondered about before. Interesting.

Update 10/11/11
Thanks to Adam Van Sickle of the Teton County Library - he worked to have the handout translated to Spanish, and allowed me to post the English/Spanish version here [pptx] for anyone to use. Thanks Adam!



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90 Percent of US Doesn’t Know CTRL+F

   August 23rd, 2011 Brian Herzog

I [heart] Ctrl+FI was surprised when I read a recent article reporting that 90% of people don't know how to use CTRL+F.

I don't expect most patrons I work with to know keyboard and mouse shortcuts, but it's obviously more widespread than that. I use shortcuts a lot, and will sometimes get stopped during a meeting or presentation and asked what the heck I just did. Which might be the best way to teach shortcuts - in context and with a demonstration*.

But of course, my first impulse when reading the article was to make a list of common and helpful shortcuts to hand out to patrons - so I added that to my to-do list. There already are lists of available shortcuts, even a list of lists, but I like BoingBoing's approach - make a short-list limited to ten (or three) that can improve everyone's computer experience.

So here's what I've come up with so far (which are Windows-centric) - do you have any more to add to the list?

Shortcut Description
CTRL+C Copy highlighted text
CTRL+X Cut highlighted text
CTRL+V Paste highlighted text
CTRL+Z Undo last action
CTRL+Y Redo last undo
CTRL+P Open print window
CTRL+F Find on page
CTRL+H Find and replace
Right-click With mouse; provides useful menu on just about anything

A little more advanced shortcuts...

Shortcut Description
CTRL+TAB Go to next tab (in Firefox and other tab-based applications)
CTRL+SHIFT+TAB Go to previous tab (in Firefox and other tab-based applications)
ALT+TAB Tab through open applications
ALT+SHIFT+TAB Tab through open applications backwards, but it's awkward (for me) to press these keys
WindowsKey+E Open Windows Explorer File Manager (I wouldn't add this one to the list for patrons, but I didn't know about it so just wanted to share it here)

Again, these are primarily for Windows, since that's what we use in the library. I'll work on making up a handout for patrons and post it here in case anyone else would like to use it too.

It'll be handy for the library, but since most new devices don't use physical keyboards, we'll also have to learn a whole new crop of shortcuts and methods. For instance, a patron wanted to copy/paste something on her iPad, and we had to look it up on YouTube to figure it out.

via Slashdot

 


*When helping patrons, I always point out the shortcut codes on the right of menus - almost everyone misses those. I tell them not to try to memorize all of them, but if they find they're going back to the same menu item often, see if using the shortcut is easier. Of course, Office 2007's ribbons don't display the shortcut codes, so that has changed things.



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