or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Providing Access to Information, with a Shovel

   December 13th, 2007 Brian Herzog

Outside Shoveling - Be Back SoonLike much of the country today, Chelmsford was hit by the "fast-moving, intense" snow storm. And, throughout most of the storm, my library stayed open.

Even though I do not know what they are, the powers-that-be in Chelmsford Town Hall decreed that we remain open until 5:00 pm. For eastern Massachusetts, that was five hours into the storm, after dark, and after about six inches of snow. Wouldn't it be better to send staff home before the storm, so they can drive home before rush hour, in the daylight, and not in a blizzard? But I complain.

Anyway, we stayed open, and I spent most of the afternoon shoveling the steps and walks, making sure patron still had the regular access to information that it is a librarian's duty to provide. A few pictures from the day are shown here:
Library in Snow 12-2007

The Library Is Open

blizzard, chelmsford, closing, libraries, library, public libraries, public library, shoveling, snow, storm

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Snow Day

   February 15th, 2007 Brian Herzog

Chelmsford Library after snowstormYesterday, the big storm sweeping across the nation finally made it to Eastern Massachusetts. Although Chelmsford didn't get as much snow as areas further north, what we did get was a mixture of snow and ice.

School closings were announced the day before, in anticipation of the storm. The library, though, was told we would be open as normal. Being a town department, until Town Hall closes at 5pm, it's the Town Manager who makes the call to close early.

This year we have a new Town Manager, and this was his first storm. The weather was bad enough by about 11am that it was dangerous to be on the roads, and even though the storm was getting worse, he chose to keep the library open.

His logic, which he conveyed when the library's Assistant Director called to ask if the library could close, was that the Town has to pay library staff in case of a storm closing, so he would rather pay them for working than for a day off.

Since I work the late shift on Wednesdays, I drove in through the worst of the storm to get here by 1pm, as did a few other late shift people. When I arrived, there were ten library staff - and three patrons. I spent the next few hours alternating between shoveling the library's walkways (because, although we're a Town department, no Public Works employees are assigned to shovel at the library) and explaining to staff why they couldn't go home.

Ultimately, the Assistant Director (the Director is on vacation this week), the Chair of the Trustees, and the library's union representative all asked the Town Manager to close the library. At about 3pm, the Town Manager called to say the library could close at 4pm. At which time, we all dug our cars out of the parking lot and drove home in the storm. The Town Manager dropped substantially in the opinions of library staff that day.

I don't know if this was a case of him wanting to show everyone who was in charge (since he is new), or him just having so much going on that he wasn't able to fully realize conditions here. I know libraries are essential to their communities, but they are not essential in terms of the "essential services" need to run a town during a storm emergency.

Morale issues aside, closing a library due to snow should not be a difficult decision to make - and it certainly shouldn't be a matter of getting the Town's money's worth out of the staff.

complaining, libraries, library, public libraries, public library, snow day, snow days, storm, storm closing, storms, whining

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