or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 2/25/18

   March 3rd, 2018 Brian Herzog

I've used this exact same technique before to answer a question, but the end result of this one still made me laugh.

A patron I know asked me to put a book on hold for him. Since I know him, I didn't ask for his library card number - I just figured I'd look him up.

Unfortunately, he has a fairly common name, so there were three patrons by that name in the catalog. I didn't know his street address either, but I do know what his pickup truck looks like - so I thought I'd look up these addresses on Google Maps and see if his pickup was parked at any of them. I suspect this is how all reference librarians think.

I type in the first address and switch over to street view. What do I find? Not only was his pickup parked in the driveway, but he was in the yard cutting the grass - case closed!

Of course, you can see him better when you move around and zoom in on Google Maps, but even from the back I was positive it was him. Ha.



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Reference Question of the Week – 4/27/08

   May 3rd, 2008 Brian Herzog

Google Street View of LaundromatOne of thing I love about my job is the absurd way unlikely resources sometimes need to be cobbled together to answer a question.

A patron called the desk asking for the phone number of a laundromat/cleaners in town. She knew it was just down the street from the library, and I pass it every day, but neither one of us could remember the name.

It was lunch time at the library, so there are no coworkers around to ask. I checked the yellow pages under laundromat, cleaners and dry cleaners, but the only businesses listed were not at the address we're looking for. I tried a few internet searches for "laundromat chelmsford" and the like, but had no immediate luck.

If there was another person to cover the desk, I would have just walked up the street and called her back with the information. But it was this thought - seeing the sign from the street - that gave me the brilliant idea of trying Google Street View.

I typed the Library's address into Google Maps, switched over to Street View, and then walked the little yellow man up the block to the laundromat. From this view, I could make out the name of the business (actually, I got lucky and their van was parked in the lot), and from there I could look them up in the white pages.

The patron was not only happy to get the phone number, but amazed at hearing about Street View for the first time. She was so interested that we stayed on the phone for another five minutes while I explained what it was, how it worked, and how she could get to it on her own.

Interesting postscript to this story:
The Chelmsford Library is located on an "island" between two one-way streets. However, this is poorly marked, and I sometimes see non-local cars going the wrong direction. Apparently, whoever was driving the Google photo car is also not from around here. By rotating the Street View down to see the car itself, you can tell by the side mirrors that it's driving the wrong direction - but best of all, you can follow the car's hasty U-turn in the library staff parking lot. Happily this did not cause an accident, but I'm surprised Google publishes photographic evidence of its drivers breaking traffic laws.



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