I’m pretty unsophisticated when it comes to video games, but I do occasionally play escape games when I’m looking for a way to occupy some time. I enjoy them because they require logic and problem solving, but are also just fun.
I saw one recently I thought I’d share: in “Library Labyrinth,” you’re locked in the library with a serial killer, and you need to find objects and solve puzzles to survive him and get out of the library. Good times, I know, but I also liked that winning this game involved using Twitter (in the game - you don’t need an account yourself). Clever, and it also shows (again) how ubiquitous Twitter has become.
This almost doesn’t count as a reference question, because it wasn’t on library time and it wasn’t even a question someone asked me personally.
But, it is an example of how libraries could use twitter to answer questions from people in the community (and why it’s more important to follow/friend your patrons rather than other libraries).
I woke up one morning this week and saw this tweet from @briansawyer
I had recently gone to a lecture sponsored by the Westford Conservation Trust, on how what people think are coyotes in this area are actually coywolves. So I responded to Brian with
A little while later he tweeted again with a link to his video blog:
In the video, I’m the “fellow Westford resident” he mentions at 2:14 - yay
I feel bad that the additional information didn’t help reduce Brian’s trepidation towards the animals, but based on the experience and facts, perhaps it’s justified.
Also: it’s holiday time again, so I’ll be in Ohio all of Thanksgiving week. Instead of blogging, I’ll be playing with my nieces and nephews. I’ve got a big stack of audio books for the drive, and I’ll be back the week of Dec. 1st - see you then.
This week’s reference question is one of my own. I use Bloglines to read rss feeds, and a couple weeks ago they changed their interface.
I didn’t like the changes, so I used their Contact Form to express this and ask if there was an option to change it back. This was two weeks ago, and I still haven’t gotten a reply.
Then it occurred to me that perhaps Bloglines used Twitter, and maybe I could ask them that way. I found an @bloglines user, but even though he’s using the Bloglines logo, he indicates it’s not an official Bloglines account.
I asked him my question anyway (noticing he was fielding the exact same question a lot lately), and got a reply in 5 hours. And best of all, his suggestion worked perfectly, and now I’m back to using Bloglines happily, the way that suits me best.
But this experience got me thinking. It’s easy for organizations to let email messages slide, because only that one person knows they sent it in. But Twitter is public, and if someone is questioning or complaining, ignoring it won’t make it go away.
Unofficial or not, @bloglines did exactly what I would have expected an organization to do - respond quickly and helpfully.
This is what librarians do, and it reminded me of Kate’s post about their library suggestion box. I like that she’s publicly displaying suggestions and answers, because in this case, one-to-many communication seems better than one-to-one.
So I thought, why not encourage patrons to use Twitter as a suggestion box? Being public, the library has to address patrons’ concerns, but it also means all patrons can benefit from the answer, rather than just one.
I know a public forum isn’t appropriate for every issue, and anonymity can be necessary, so I think traditional suggestion boxes (whether physical or online form) are still useful. But I bet there are some libraries already doing this very thing. I know I came late to Twitter, but it really is turning out to be a very useful tool after all.
And interestingly, while catching up with rss that night, I read Librarian by Day very nicely summing up everything I didn’t like about it.
Blogging a conference is how I take notes for myself during the sessions - I don’t know if it’s helpful to anyone else, but it is to me, and I put it out there just in case someone else is curious. But twittering a conference ultimately felt like a series of inside jokes that only people at the conference would get.
Don’t get me wrong - the conference was great, which is why I was trying to share it. So perhaps it is my lack of tweet skills, but it didn’t seem that 140 characters, without the context of the conference, is very helpful (other than a laugh or two).
I’m still new to this, so forgive me if this observation has already been made: it occurred to me that twittering is the metadata of life. I can describe the conference or what I’m doing at any random moment, but it’s still just a description of something else. Metadata absolutely serves a purpose, but when it comes to conferences, maybe the most useful tweets are those that point to resources available elsewhere (or that are humorous one-liners).
I’m going to be at a CMS workshop Friday (sponsored by NELA-ITS), and I was planning on blogging the workshop like last year. I also got the idea that this might be a good opportunity for me to try Twitter, too.
So if you’re curious, follow me at http://www.twitter.com/herzogbr - I’ve never done this before, so I make no promises. And hash tags: do I just make it up myself? If so, then I declare #nelaits09#nelaits
And here’s my nerd note for the day: so what does a librarian do to get ready to use Twitter? Why, research it, of course.
