August 7th, 2010 Brian Herzog
It's been a busy week - lots of people on vacation, so we're both short-staffed and busier than usual - and often I've been rushing from one patron to the next without much of a break in between. However, this patron's question stopped me short:
Patron: Can you show me where to put my UTI?
I was almost convinced she couldn't possibly mean a "urinary tract infection," but she immediately turned around and walked off toward the public computers - curiosity (and customer service) got the better of me, so I followed her over.
When we got back to her computer, she pointed at the screen and said,
See, there's no place for me to type in my web address UTI.
Okay - she meant URL (thank goodness). It's an easy fix to turn back on the Navigation Toolbar in Firefox:
While doing that, I said something like, "there, now you can type your URL in the box." When she heard me say "URL," she replied,
Oh, that's it, URL. I knew what I said didn't sound right.
No, it did not.
Tags: browser, firefox, libraries, Library, menu, menus, public, Reference Question, toolbar, toolbars, url, web address
January 9th, 2010 Brian Herzog
About 30 minutes before we closed one night, a patron came to the desk and asked:
How do I find a website that starts with "F"?
When I asked him what he meant, he said he was on a website last week that had Armenian Christmas music, but all he could remember was that the web address started with "F" - maybe "fru" or "fron" or maybe not.
Remember that show on Nickelodeon, You Can't Do That On Television, with the teacher who always said, "Where does the school board get them and why do they keep sending them to me?" Yeah.
I was pretty sure that Google's [site:] operator didn't work with wildcards, but I tried searching for "armenian music site:f*" anyway. That did not work, so I searched to find out how wildcards can be used with Google's limiters. A nice forum posting mentioned the [inurl:] operator, which seemed perfect (if you don't already use them, read about operators and other tips for searching Google).
I re-searched for "armenian music inurl:www.f" and that worked - it showed all websites that mentioned Armenian music and have a web address that starts with "www.f".
Of course there are holes in this tactic: the site might not start with "www.", the site might not mention the words "armenian music," the site might not be in English, etc.
I gave him these caveats when I showed him how to use [inurl:], but he was still excited. He tried a few combinations of "armenian" and "christmas" and "music," but he hadn't found the right website before closing time. I actually haven't seen him since, so I'm not sure if he ultimately found it or not. It's kind of a needle in a haystack situation, and it feel like all I did was give him a very small magnet.
Tags: domain, find, google, inurl, libraries, Library, limiters, operators, public, Reference Question, search, site, url, urls
September 10th, 2009 Brian Herzog
This has nothing to do with anything, but length of the domain name on this postcard made me laugh:
It's no fault of theirs, really - just bad luck on the name of their organization. And actually, it's probably more memorable and less confusing that MARILFN.org or MANDRILN.org or any other variant.
And In case you're interested on this Thursday, here are a couple other long-URL related links to enjoy:
And the title?
April 7th, 2009 Brian Herzog
The Mass.gov website has a lot of great information, and being a librarian in Massachusetts, I use it all the time. However, one thing it does very poorly is URLs.
The powers that be at Mass.gov recently launched a new section of the website, devoted to the Massachusetts Recovery and Reinvestment Plan for the state's economy. What's the URL, you ask? This:
A recent promotional email introduced the site's resources, and listed the URL. My first thought was, wow, that pretty much guarantees it won't get used. Perhaps it's the Marketing degree in me, but if something doesn't have a catch name, or at least a moderately decipherable one, it automatically has less chance of succeeding.
I'm sure whatever CMS software the state uses is to blame for the ugly URLs, but they certainly have the power to do better. To wit: about a week later, a second email went out saying the new URL for the website was Mass.gov/recovery - perfect.
I use redirects on the library's website, and am glad that the state is too (and I'm sure it took more than my complaint email to do it).
But in addition to local redirects, URL shortening services like tinyURL.com, icanhaz.com and others can also help. Their popularity seems to have shot up with Twitter, but I use them in email instead of having monstrous URLs wrapping to multiple lines and thus not working. There are drawbacks to these services, but now that custom URLs are possible, I feel a little more comfortable using them with patrons.
It'd be great if all domains offered these short URL redirect services, and were limited just to that domain. That way, anyone could turn one of the standard Mass.gov long URL into a nice and clean Mass.gov-based useful URL, while at the same time not redirect a Mass.gov short URL to a porn site. I checked around and didn't see such software, but I'm going to keep looking.
Tags: domain, domains, icanhaz, libraries, Library, link, links, mass, mass.gov, public, short, shorteners, shortening, tinyurl, url, url shortener, urls