This almost doesn’t count as a reference question, because it wasn’t on library time and it wasn’t even a question someone asked me personally.
But, it is an example of how libraries could use twitter to answer questions from people in the community (and why it’s more important to follow/friend your patrons rather than other libraries).
I woke up one morning this week and saw this tweet from @briansawyer
I had recently gone to a lecture sponsored by the Westford Conservation Trust, on how what people think are coyotes in this area are actually coywolves. So I responded to Brian with
A little while later he tweeted again with a link to his video blog:
In the video, I’m the “fellow Westford resident” he mentions at 2:14 - yay
I feel bad that the additional information didn’t help reduce Brian’s trepidation towards the animals, but based on the experience and facts, perhaps it’s justified.
Also: it’s holiday time again, so I’ll be in Ohio all of Thanksgiving week. Instead of blogging, I’ll be playing with my nieces and nephews. I’ve got a big stack of audio books for the drive, and I’ll be back the week of Dec. 1st - see you then.
Here’s a neat web tool I’ve been waiting to use ever since I read about it a few weeks ago on the Library 2.0 Ning group - the Awesome Highlighter.
It lets you highlight a portion of a webpage, send someone a link, and then they can see exactly what you highlighted. Great for virtual reference work, but also just good in general.
One of our more tech-savvy patrons emailed me asking if there was an easy way to search the Library’s catalog right from book’s page on Amazon. There is, using Firefox and Greasemonkey, and it is outlined on my Library’s Tech Tools page.
But instead of just sending him the link to the Tech Tools page, I ran it through the Awesome Highlighter, so I could send him a highlighted page, with focus on exactly the portion of the page I wanted him to see. Not that he wouldn’t have found it on his own, but it just makes it a little bit easier - especially the “jump to highlights” link at the top.
On the Ning page, there’s some discussion about the highlighter working or not working depending on whether the user is signed in. I’ve only used it a couple times, but I haven’t had any trouble. The great thing is that someone from the company is participating in the discussion, so hopefully whatever bugs do exist will be corrected as a result - much like Jessamyn’s comments on SWIFT.
If we never speak up, then we’ll never get tools that do exactly what we need (I’ll refrain from inserting my ILS soapbox here).
I’ve been working on this for awhile, and finally got it all together - a set of photographs on flickr that serve as a virtual tour of my library.
It is a fairly simple approach to a virtual tour, in that I just took pictures of all the different areas of our library, wrote up little descriptions of each area, and then linked them together using flickr’s notes feature (I also made a floor plan of bothlevels and linked all the areas that way, too). It makes for almost a self-guided tour of the library, and someone who saw it recently said it was like moving through a video game or a “choose your own adventure” story.
It’s a little less fancy than othertours out there, but I liked it in that all it really required was time - no special software or skills necessary (other than flickr, obviously). Also, being flickr, patrons can leave comments, and the photographs can be easily repurposed for other uses.
This almost doesn’t count as a reference question, because it wasn’t on library time and it wasn’t even a question someone asked me personally. 
