or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk


Reference Question of the Week – 8/23/15

   August 30th, 2015 Brian Herzog

Not a bugA patron called one morning to say she that our printer had given her laptop a virus. Huh.

She explained that she had been in the library the day before. Her printer is broken, so she came in to use our Print from Anywhere service. It all worked fine, but now when she opens Chrome, our printer page comes up and she can't get rid of it. Previously her browser always opened into her email, and she wanted me to get that back.

She described the page to me, which turned out to be the print confirmation page. And while telling me everything she tried to do to fix "the virus," she kept mentioning she right-clicks to close tabs. I don't use Chrome very often, so I thought she may have accidentally clicked "set this tab as my homepage" or something like that.

While she was talking I opened Chrome to check, but that was not a right-click menu option. However, in the settings, I found Chrome does default to "Continue where I left off" - which means it just opens the printer page because that was the page she was on when she closed her laptop.

After I explained this might be the issue, she was willing to test my theory, but was clearly skeptical that it could be that simple. However, she typed in her email url, close Chrome, reopened it, and sure enough, it worked.

I told her if she unchecked that option, we could force her email to come up every time she opened Chrome, no matter what she was doing before. She made it sound like that sort of wizardry was unnecessary, thanked me for fixing her virus, and hung up.

She really was kind of upset - well, overwhelmed by the arbitrary whims of technology, more like - so I was happy we could get things back to normal for her. Hopefully this doesn't sour her on the library or the Print from Anywhere service. We shall see.



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Reference Question of the Week – 4/12/15

   April 18th, 2015 Brian Herzog

Willy Wonka meme: Oh you can get Russian girls?  Tell me your secret.This week's question is really only funny because of an amazing coincidence, and for the ensuing internal embarrassment.

On Thursday this week, a young woman with an Eastern European accent came up to the desk and said she had something she needed to print. She could see it in the email on her phone, but not when she logged into her Yahoo account online - so what could she do?

Our Print from Anywhere service allows people to submit print jobs by email, so I explained how to do that. It's kind of a long email address to type, and when I pulled out our brochure which has the email on it, she said thanks and took it over to a nearby table to actually send the message.

A few minutes later she came up and said the email was sent. I logged into the web print queue and scanned the list to find an email job (by far most of the jobs come through the web interface, so the emailed ones stand out). I saw one, saw it hadn't been printed yet, and released it.

As I picked it up off the printer, I glanced at the front to make sure it printed okay, with no smudges or anything. There weren't, but what I did notice (which is more than I should, I know), was that it was an email from someone named Olga saying she was from Russia and found me attractive. In fact, this is what it was*.

What? I blushed and just handed it to the patron. I thought, well, maybe she doesn't speak English well, and was more comfortable taking time to type all of this out instead of saying it to me. I thought maybe if I just handed it to her we'd avoid that awkward yet common patron-hitting-on-librarian situation. We've all been there, right?

So she took it from me, and then immediately said,

My name's not Olga. This isn't mine.

Oh.

I took the print back from her, and went back to the print queue. I refreshed it, but no other email print job was listed. Hmm.

We looked at her phone, and sure enough, she hadn't actually sent her message yet. So she did, it showed up, I released it, and she was happy.

Two more comments about this:

  1. I know this is a common type of spam, but sending it to a library's print queue and letting it lie in wait for a single male librarian to accidentally print it is impressively strategic thinking.
  2. I don't think the patron picked up on any of this, because she just wanted her print job. I, on the other hand, immediately started looking forward to sharing my ridiculous ego with you.

 


*I blacked out our web print email address, just in the hopes of cutting down on any future spam sent to it.



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