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Work Like A Patron Day 2011

   September 27th, 2011 Brian Herzog

Working like a patronIn 2008, I announced the first "Work Like A Patron" day - I've been mostly quiet about it since, but David and Jessamyn have both talked about the idea lately, so I thought I'd offer it up again.

The point of Work Like A Patron day is to remind librarians that libraries are for patrons, and it's important to gauge the result of our efforts from their point of view. I know lots of people do this on a daily basis anyway, but for my own benefit it helps to make a special effort to view the library through a patron's eyes.

Wednesday, October 12, 2011
Work Like A Patron day takes place on the Wednesday of the week six months after National Library Week. That was April 10-16, so this year's Work Like A Patron day will be Wednesday, October 12 - that's just two weeks away!

Ideas for Working Like A Patron
I know every library is different, and lots of people routinely do these things, but here are a few things I do to get out from behind the desk and experience the library like a patron:

  • enter and leave the library through the public entrance (not the staff doors)
  • use the public restrooms
  • try doing some work on the public computers
  • call the library's main number and negotiate the phone system
  • reserve public meeting rooms for meetings
  • return your items in the book drop
  • navigate the library's website as if you're not already familiar with it
  • follow all library policies
  • read posted signs to see how helpful they are

Obviously, not everything will be applicable to every library, and not all library staff can do their work away from their desks. The real point of Work Like A Patron day is to just spend some time experiencing the library like a patron, not like a librarian.

Share your Experience
I'm always curious to hear about it, so if you'd like to share what you did on Work Like a Patron day, tweet with the hashtag #wlap or add a link to the Library Success wiki Work Like A Patron page. Or, of course, share in the comments below.



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