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Zagat Doctor Reviews. Zagat?

   February 19th, 2009

Zagat Rated logoLast year I talked about the resources available that offer consumer information and rankings of doctors. According to the New York Times, there's now one more.

The ubiquitous Zagat guides are known for an assortment of mostly leisure-related topics...Now the editors are asking people...to post reviews of their doctors and rate them...

Huh. I didn't see that coming (maybe I should have), but I don't see why it won't work. The Times article quotes Dr. William Handelman, a kidney specialist in Torrington, CT, as saying, “It is curious that they would go to a company that had no experience in health care to try to find out how good a doctor is.”

But it's the patients writing the reviews, and if the public (be they patients, customers, passengers, subscribers, or patrons) are experts on anything, it's customer service. So once a critical mass of reviews is reached, it'll be useful. And Zagat already has the experience and infrastructure in place for publishing such information, so it seems like a good match to me*.

To begin with, it looks like this information will only be available online, and only to customers of one health care provider. But hopefully, this information will eventually be available to the general public and libraries.

In fact, I think it'd be interesting if Zagat chose to review public libraries. I know most people wouldn't travel to libraries outside of their community, but in some areas, communities are larger than individual towns. And we can all build off of the good ideas and practices of others.

Via Huffington Post


*To truly display how much of a dork I am: The doctor-restaurant crossover has a precedent - the idea appeared in an episode of the Dilbert animated series. The Zagat reviews make much more sense in the context of that episode.

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2 Responses to “Zagat Doctor Reviews. Zagat?”

  1. Auntie Nanuuq Says:

    “It is curious that they would go to a company that had no experience in health care to try to find out how good a doctor is.”

    Maybe it has to do with bias and the belief of the Medical community at large that Dr.’s are one step to God and can do no wrong, no matter what butchers they really are!

  2. Jamie Says:

    I don’t know if I will use their doctor ratings since I know them as a restaurant guide, but their attempt to get into the doctor ratings and reviews space, already full with the likes of RateMds.com, MyDocHub.com, Angieslist and the rest is sure to ignite a fierce turf battle to garner the most doctor ratings.