or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Upcoming Workshop: Mobilize Your Patrons

   April 26th, 2011 Brian Herzog

NELA: New England Library AssociationEvery spring, the IT Section of the New England Library Association hosts a workshop on some aspect of technology in libraries (past workshops rocked). I'm actually one of the presenters at this year's workshop, along with far more interesting people, and the topic is:

Mobilize Your Patrons: Library Services in a Hand-Held World

2011 ITS Spring Event
New England Library Association - Information Technology Section

When Friday, June 17, 2011, 9:30 am – 3:30 pm

Where Tower Hill Botanic Garden, 11 French Drive, Boylston MA 01505 (directions)

Registration (includes lunch!)

  • NELA members - $50
  • Non-members - $65
  • Library school students & unemployed librarians - $35

Registration closes Friday June 3th. Space is limited.


9:00 AM Registration

9:30 AM Keynote - Megan K. Fox, the Director of Knowledge Management and IT, Jobs for the Future

Libraries on the Go: Trends in Mobile Tools and Applications
Current hardware and new technologies are making hand-held computers essential for on-the-go users. Fox highlights the latest development in applications for mobile and hand-held tools and how these can and are being utilized by libraries and information seekers of all kinds.

11:15 AM - Jessamyn West, a technologist living in rural Vermont studying the digital divide and solving technology problems for schools and libraries

The Mayor of Everywhere Using Social Tools to be More Places at Once
Web 2.0 tools are uncomplicated to use and freely available online, and they have been making it easy and even enjoyable to remix, share, and repurpose content. The added new dimension of ubiquitous mobile computing is providing more opportunities for libraries to reach patrons and for patrons to interact with librarians. This presentation will address trends in Web 2.0 and social technology.

12:30 PM Lunch (included in registration)

1:30 PM – 3:30 PM Panel presentation/discussion on practical library applications

  • Brian Herzog: Making your Library Mobile-Friendly
    Tools and techniques to create a useful resource for your mobile patrons
  • Bonnie Roalsen & Ryan Livergood: Talking Walls & Augmented Realities
    Using QR codes to extend your library’s services and programs, engage your communities and construct mobile knowledge networks
  • Christine Drew: Enabling Mobile Academic Library Users
    Accessing student’s technology-use, deploying a mobile site, dabbling with QR codes

3:30 PM The End

It should be a great day. For my part, I'm basically going to go through the steps I took to make a mobile site for my library, and also mention a few other mobile options for libraries.

Whether you're considering maybe possibly thinking about doing something in the mobile world, or looking for new ways to interact with the mobile patrons you're already serving, there should be something for everyone at this workshop - I hope to see you there.

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Upcoming Events of Note

   February 3rd, 2011 Brian Herzog

Save the DateJust a few quick blurbs on some upcoming events that caught my eye - the first two for Boston-area people, and the third for all of New England:

I seem to be all about mobile technology lately - and MobileCampBoston is a day-long event devoted to it. The day looks organized into three tracks - Programming, Design, and Business/Marketing, so attendees can focus on their area of interest. Should be a great day of learning, and best of all, it's free.

Boston Radical Reference: Volunteer at the Community Change Library
Members of Boston Radical Reference will be volunteering at the Community Change library, which houses some of the best sources of information on racism in the United States. The plan is to conduct a comprehensive inventory of the collection, going book by book, to catch errors in the catalog, determine subject areas in which to expand, and identify books that need repair.

NELA-ITS Spring Workshop
I'm part of the IT Section of the New England Library Association, and we're designing this year's Spring Workshop to address the intersection of mobile technology and libraries. We're still working out the details, but the overall plan is to devote the morning to a sort of "state of things/orientation" as far as libraries and mobile tech goes, then lunch, and then an afternoon panel of librarians demo'ing ways they're using mobile tech in their own libraries. If you've never been to an NELA-ITS workshop before, they're a good time, and very focused on practical information.

I'll be at all three of these events - if you see me, please say hi.

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NELA-ITS Workshop on Ebooks

   June 11th, 2010 Brian Herzog

Book PodiumI'm at the Portland (ME) Public Library today, for the ebook workshop from the New England Library Association's IT Section.

I'll be live-blogging, so check back for updates, and also follow others with #nela on Twitter.

Notes from Elizabeth Thomson

  • Idea for using ereaders in libraries: buy one for the ILL department, for them to download public domain books to and loan, instead of the patron waiting weeks to request all those out-of-print books from far-away libraries.
  • Idea for doing ebook collection development: buy the trash romance or how-to sex manuals that someone would by too embarrassed to buy or check out or be seen reading on the subway
  • "The Kindle is about reading, not the device." It seems to me the iPad is the opposite - it needs to dazzle people with movement and flashy colors, which either enhances the text, or terminally distracts from it, depending on your point of view.
  • Ebooks needs a business models - publishers, bookstores, libraries need their own. People buying print books because they feel guilty or don't want bookstores/libraries to die out is not a business model. People will do what's most convenient in the end, regardless of how they feel.

Notes from Tom Corbett, Cushing Academy

  • Libraries need to be in the reading an research (information) business, not the book inventory business (just like people who used to be in the horse and buggy business instead of the transportation business went out of business)
  • Cushing's logic: books are no longer the best approach for their goal (supporting 9-12 students), library staff were focus on the wrong skills (inventory management rather than information access and aggregating data), provide 21st century education with 21st century tools (kids also learn how to use technology, which is important for the future)
  • "It's not information overload, it's filter failure"
  • Brutal Facts:
    1. Most high quality information will never be free
    2. Information in the 21st century is almost entirely created and delivered digitally
    3. By it's nature digitization ties information technology and information literacy together
    4. The filters and skills need to successfully navigate the digital world are not the same as the pre-digital world
    5. Libraries need Digital Rights Management (DRM)
    6. There will be a better medium for reading than paper (it's the content, not the paper)
    7. It doesn't really matter what libraries think. Markets happen. (Kindle is Amazon's #1 best-selling and highest-rated product)
  • Digital content delivery should be "just in time" not "just in case" (which is what print is, and also Overdrive's model of collection-development-by-ownership) - focus on managing access, not managing collection inventory
  • EBook Library gets it right with "non-linear lending" - you get access to hundreds of thousands of titles, and libraries pay rental fee when the book is checked out (also option to buy if a title is heavily used). You get X number of hours of book use, which can be mixed and matched amongst titles that get used - you pay for the use of your patrons, not an inventory of ebooks

Notes from Jeffrey Mayersohn, Harvard Book Store
Speaking about the Espesso print-on-demand machine. This is the way of the future, because Amazon has way more inventory than can be kept in a single location.

But the single location is the advantage that bookstores have - local staff, local interest, and with print-on-demand, local production of that same large inventory. Use bookstore shelves to be well-curated showroom.

Books never die, because with print-on-demand, everything stays in print. Also much easier for new authors to promote their self-published books.

  • 1/3 (about 34) of Espresso machines are in libraries (many also in academic book stores)
  • Replace copies for very old, out-of-print copies
  • Provide copies of rare book collections to patrons

What's next?

  • Full color interiors
  • Expanded public domain access
  • Expand access to "current" books
  • Continued publishing of local authors

Notes from Emily Smith, Belmont Public Library
Donor provided 16 Kindles to circ at library

How we circ:

  • 14 days, 1 renewal (same as book)
  • Local requests only, check in and out at Belmont circ desk only - must turn it on to see it works at check out and check in
  • 1 per person, $1 fine per day, $259 replacement cost, $15 charger, $35 cover
  • No age restriction, but we mostly buy non-kids title to limit kid interest, and circ them from the adult section
  • Circ in padded bag with charger, laminated policy, Kindle with leather cover, Getting Started guide
  • Put VHS box on shelf with titles listed on back, and when someone wants Kindle they bring the box to the circ desk, where Kindles are kept


  • Purchase alerts, holds list, bestseller lists
  • 75% fiction
  • Amazon requires credit card to purchase, which the library doesn't have, so we have corporate account (which is paid via purchase order and gift cards and person account - it is complicated)
  • We deregister when it circs, and ask patrons not to register to their account (which they can do, and add content, but if it doesn't get deregistered then other patrons can buy books on that first patron's account


  • Turning it on/off has been a challenge for some patrons - switch is very small. Some patrons put it to sleep rather than turning it off, and screen saver kills the battery
  • Some patrons delete books accidentally - library can get the books back free, but it is a pain
  • 5-way control is difficult to use, but people eventually figure it out
  • Doesn't work with Overdrive, not all titles are available through Amazon, and not all titles have text-to-speech
  • Be sure to get the 2-year extended warranty, which makes replacing damaged devices easier

Notes from Gerry Deyermond, Memorial Hall Library (Andover, MA)
Use Audible.com for eAudio digital audiobooks, and circ library's Otis players as well as download to patrons' devices.

Most users are 40+. Patrons can request downloads by email, and work out time with staff when to come in to download. Use Excel to track circulation (players circ for 3 weeks).

MVLC also uses Overdrive - this has picked up the slack for patrons who can't get to the library Almost 10,000 iPod-compatible book circs since 9/2009; almost 1,000 ebook downloads since 5/2010.

Notes from Chris Cooper, Southern New Hampshire University
Use 2-pronged approach to ebooks

  1. Ebook Downloads for popular works: Sony eReady and Kindle, patron-driven - library will buy any book under $25
  2. Ebook Databases for academic/professional titles: databases such as NetLibrary, Books 24x7, Sarafi Tech Books, ACLS Humanities ebooks to support business, IT psychology and other programs

Ebook Downloads

  • Successes: Positive publicity (mentioned on campus tour), efficient use of funds, broad popular content availability, show engagement with technology
  • Challenges: Consumer product, work flow issues (only tech services can load books, which slows things down), rarely find academic titles students need, number of units (5 kindles, 2 eReaders), registration, damage to devices

Ebook Databases

  • Successes: 24x7 remote access, professional publications, up-to-date and complete (no missing CDs), integration with the catalog (easier to find), e-reserve, full-text searchable (huge advantage for research)
  • Challenges: DRM eccentricities (each database is different, none are very good), multiple interfaces (patrons want content, so unfamiliar interfaces are a barrier and we lose people), cost (always have annual contracts - difference between owning content and buying access to content), finding specific titles (we can always find content, but not always exactly what they want)

Questions and Answers from Panel Discussion
Any childrens books on ebooks? Like Tumblebooks?
Belmont didn't put them on, because we want adults to be more careful with the devices. Nashua uses Tumblebooks and people like them. Cushing still actively collects print picture books.

Do teachers "silo" their class material and not use library eresources?
They do, because they always have, but we're working with them to show them how they can use ereserve and other tools for class. The focus needs to be on the students, and what works best for them.

Do people purchase or lease Espresso machine?
Harvard Book Store leased it, but other people buy them. However, there are also leasing companies.

How has the School Library Association viewed what is happening at Cushing?
They're both skeptical and interested, and want feedback on how it goes.

What kind of budget does Cushing have?
The space redesign and purchase of ereaders came out of the capital budget, not library budget. This year the econtent budget is coming from the library budget. It all happened before Tom was there, so not sure of the figure, but it's hundred of thousands of dollars.

If students have their own laptops/devices, why does the library offer ereaders?
Kindles only do reading, whereas other devices have lots of distractions built-in, and we want to focus on literacy.

How have faculty accept the change, technically?
To do this well, the administration must require adoption, but there was a lot of buy-in from faculty. There is also ongoing back-and-forth discussion, so we're all working together to meet the goal requirement.

By deauthorizing Kindles, does that turn off Amazon's big brother aspect or monitoring, and can use track highlighting and other activity for statistics?
We delete most patron activity, and never thought to track it.

Do you backup Kindle books?
Once you register a Kindle, all the books stay in your account and you can download them as many times as you want. You can backup locally on your server, but you need to sync it to your computer, and is just more difficult that relying on Amazon.

How do you provide students access to color content, like graphic novels?
We don't really - we never had much of a graphic novels collection and students haven't asked. But it's a trade off, because there are things the devices let you do that can't be done with print.

Espesso machine - what is the cost, and is there a backlog?
Cost of each book depends on source - publisher books (in copyright) are same price as book on the shelf (machine does this automatically, and store loses money on some books); for Google books we charge $8.00, which averages 400 pages, so we were losing money so now it depends on page count - $10-$20 average cost now; self-published set price with author, usually $9 cost and $15 retail, which is better for authors than they would get with a publisher. You can also order online and we will delivery locally via bike-delivery

Do Kindles need certain staff to make them work?
Only for downloading and fixing - check in and out goes through the circ desk so any staff can do it, including the 4-5 minute demo of how it works and checking to see if the titles are there

Are you concerned about the lack of physical ownership of Kindle content, and whether you'll be able to use it in the future?
Belmont: not really, because all the titles we have we also own in print, and are popular, so we think that when the interest in these titles die off, we won't need them any more
SNHU: We expect that to be the case, and it's all about cost - if we get the value out of the book via circs, we don't worry about the future
Cushing: We don't worry about it

What percentage of SNHU is eresources? And is it growing to accommodate Cushing students who expect digital resources?
Databases and downloads are right about the same, but nothing drastic is happening - print is staying steady.

What factors drive book sales for Harvard Book Store?
The general economy is very noticeable in the bookstore, but sales have increased each month this year. I haven't noticed any real affect with the advent of ebook readers - most customers say they like books, but use ebooks for travel (so in that respect it is a niche product). Sales of new hard covers (the most expensive) are the sales that are increasing. Our author events (over 200/year) really drive sales - not unusual to draw 600 people - authors can't sign ebooks

Libraries can offer more than one device, as a way to allow patrons to try the technology and use Overdrive titles.

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Conference Twittering v. Blogging

   June 16th, 2009 Brian Herzog

twitter logoA quick recap of my experiment to both twitter and blog the CMS Day workshop last week: I didn't like it.

And interestingly, while catching up with rss that night, I read Librarian by Day very nicely summing up everything I didn't like about it.

Blogging a conference is how I take notes for myself during the sessions - I don't know if it's helpful to anyone else, but it is to me, and I put it out there just in case someone else is curious. But twittering a conference ultimately felt like a series of inside jokes that only people at the conference would get.

Don't get me wrong - the conference was great, which is why I was trying to share it. So perhaps it is my lack of tweet skills, but it didn't seem that 140 characters, without the context of the conference, is very helpful (other than a laugh or two).

I'm still new to this, so forgive me if this observation has already been made: it occurred to me that twittering is the metadata of life. I can describe the conference or what I'm doing at any random moment, but it's still just a description of something else. Metadata absolutely serves a purpose, but when it comes to conferences, maybe the most useful tweets are those that point to resources available elsewhere (or that are humorous one-liners).

Or, perhaps more likely, I'm just doing it wrong.

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Time To Try Twitter

   June 11th, 2009 Brian Herzog

The Twitter Book coverI'm going to be at a CMS workshop Friday (sponsored by NELA-ITS), and I was planning on blogging the workshop like last year. I also got the idea that this might be a good opportunity for me to try Twitter, too.

So if you're curious, follow me at http://www.twitter.com/herzogbr - I've never done this before, so I make no promises. And hash tags: do I just make it up myself? If so, then I declare #nelaits09 #nelaits

And here's my nerd note for the day: so what does a librarian do to get ready to use Twitter? Why, research it, of course.

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Upcoming Workshop: CMS Day!

   May 19th, 2009 Brian Herzog

website designer comicI'm a member of the IT section of the New England Library Association, and we're holding a workshop on popular CMS software. If you're thinking about redesigning or updating your website, or would are just curious about what CMS' are and what they can do, then this workshop is for you.

CMS Day! Build a better website with Content Management Systems: Drupal, Joomla, Plone, & WordPress
Keynote by Jessamyn West

Date: Friday, June 12, 2009
Location: Portsmouth Public Library, Portsmouth, NH (directions)
Cost: NELA members - $50; Non-members - $60
Registration Fee includes lunch & a NELA USB hub!

To Register
Secure online registration & downloadable mail-in registration [pdf] are both available at http://www.nelib.org/its/conference. Registration Closes Monday June 8.

Program Schedule
10:00 a.m. - Registration & Coffee & Library Tours
10:30 a.m. - Keynote: CMS options - Jessamyn West
12 noon - Lunch (provided!) and Library Tours
12:45 p.m. - Librarians share their real-life CMS experiences:
--Drupal - Darien (CT) PL (darienlibrary.org) & Paige Eaton Davis, Minuteman Network
--Joomla - Randy Robertshaw, Tyngsborough PL (tynglib.org)
--Plone - Rick Levine & CMRLS Librarians
--WordPress - Theresa Maturevich, Beverly (MA) PL (beverlypubliclibrary.org)
3:30 p.m. -Wrap-Up!

Keynote by Jessamyn West

Jessamyn West is a community technology librarian. She lives in rural Vermont where assists tiny libraries with their technology planning and implementation. Her favorite color is orange. Jessamyn maintains an online presence at: librarian.net and jessamyn.info

NELA Program Refund Policy: A full refund shall be granted provided that the registered attendee has contacted the authorized representative of ITS responsible for taking registrations, at least ten (10) business days in advance of the program. In the event that notice is given less than ten days, a refund is not granted, however, they may send a substitute to the program.

For more information, please contact Scott Kehoe at 978-762-4433 x16 / [email protected]

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