Working Like a Patron, and, Rethinking Reference
October 11th, 2011 Brian Herzog
Just two sort-of unrelated announcements today, although they actually compliment each other quite well:
Wed., Oct. 12, is Work Like A Patron Day
I know it's not feasible for everyone, but if you get the chance tomorrow, try approaching the library as if you're a patron - use the front door, use the public bathroom, see if the posted signs help you at all, whatever. Check out the Work Like A Patron Day 2011 post for more ideas and how to share your experiences.
Rethinking Reference, Non-Fiction, and Local History
This past Friday I gave a talk for NHLA-READS on a few projects my library has done to keep our collections (and access to them) in step with the needs of our patrons. They are a great group and I had a wonderful time, both giving my talk and listening to the other speakers. If you're interested, my slides and other links are available.
