Reference Question of the Week – 10/3/10

I think this is about the fourth time I've personally helped a patron with a request like this - the phone rings...

Patron: Hi, I live in [town next to where my library is], and I'd like to request some books sent to your library instead of my own.
Me: Sure, to do that you... [explain how to use the online catalog]
Patron: Thank you very much, I was afraid it wasn't possible. I need to get some books on getting a divorce, and was afraid my husband or kids - or even the library staff - would see what I was getting.

I know this is a privacy scenario we all heard about in library school, but they really do happen in real life.

And it's lucky for this patron that we're part of the same consortium - if this patron's home library wasn't part of a system and she didn't trust the staff to be discreet and professional, I'm not sure what the alternatives would be. I don't know if an out-of-towner walked into any random library if they would be willing to ILL sensitive books just to avoid the patron's home library getting them.

Posted under Uncategorized | 7 Comments »

Job Opening at Manchester (NH) Library

My friend Lichen is moving on from her position at the Manchester (NH) City Library, opening a great spot for a techie librarian with ideas and initiative. The details are:

Librarian III (Head of Info & Technology)

(Announcement No. R-073-10)
Salary Grade 20
Starting Salary: $48,809.48/yr + benefits
Work schedule includes nights and weekends

THE JOB:
Manages the day to day operations of the Information/Technology Division. This position is responsible for maintaining the library’s public computer system, staff training, online presence and recommending technology improvement for the effective and efficient delivery of information to library users. Incumbent partners with the City’s Information Systems Division to maintain staff computers and library networks. Supervises 9 staff members to provide high quality, customer service, and friendly information services to the public using current technology. Oversees the expenditures for material purchases assigned to the division in all formats. Performs related duties. Position is part of the Library’s Administrative team and reports directly to the Library Director.

MINIMUM QUALIFICATIONS:
Master's Degree in Library Science from an ALA accredited program with 4-6 years of progressively more responsible library experience providing library services. Experience in Information Services as well as current Library Technology is required. Supervisory experience is a plus.

NOTE:
Offer of hire conditional on candidate's ability to complete essential job functions, with or without accommodations, as determined by medical exam. A background check, as well as a drug and alcohol test, will be required for this position.

APPLICATION PROCEDURE:
Candidates must complete a City of Manchester employment application. Resume should be submitted with application. Applications may be obtained at www.manchesternh.gov or Monday-Friday, 9:00 a.m. to 4:30 p.m. at
City of Manchester
Human Resources Department
One City Hall Plaza
Manchester, NH 03101
Tel: 603-624-6543 (Voice/TTY)
Fax: 603-628-6065

OPENING DATE: Friday, Oct. 1, 2010 - CLOSING DATE: Monday, Oct. 18, 2010

Posted under Uncategorized | 2 Comments »

Reference Question of the Week – 9/26/10

Earlier this year we got rid of the pay phone in our lobby (too expensive), so we've become more permissive with letting people (especially kids) use the desk phones to make calls.

I always ask people beforehand if it's a local call, because historically, local calls are no problem, but long distance calls are limited.

This isn't really a reference question, but I get asked this all the time and I'm honestly curious about it - here's a typical exchange (keep in mind I work at the library in Chelmsford, MA, which is in area code 978):

Patron: Can I use the phone?
Me: Sure, is it a local call?
Patron: Uh, I just need to call my mom.
Me: Okay, what's the number? [I always dial for them, to make sure they get an outside line and don't dial 911 accidentally, which does happen with our phone system]
Patron: It's 603-423...

As I get older (and as kids get younger), I've been noticing that fewer and fewer kids have any idea what you're talking about when you say "local call."

When they say "603" (New Hampshire) or "617" (Boston), I will sometimes say something to the effect of, "hey, a different area code is not a local call," and the response from kids is invariably, "we live in Chelmsford, it's my mom's cell phone."

I don't have a cell phone, so I don't know if there is such a thing as local and long distance calls on them, or if everything is charged the same (or just depends on time of day). But wow, the whole local/long distance thing was a big part of my childhood, so it's kind of stunning to think of kids growing up with no concept of that. Depending on how often people move around, a kid's friends could all have cell phones with different area code numbers, and have no idea why*.

But then again, I guess people don't really dial numbers any more anyway - it's just scrolling through the contacts list and clicking a name. Which means the reasoning behind area codes is destined to become historical trivia like the interstate numbering system, or an anachronistic relic like the phrase, "don't touch that dial."

*Tangentially, an old rant of mine is how the FCC dropped the ball when they started issuing phone numbers for cell phones. Instead of issuing cell phone numbers with area code where the phone was registered, and thus running out of numbers and having to slice up area codes and develop new codes (giving rise to situations where the "area" codes make no geographic logic, like 440 in Ohio), they should have created new area codes just for mobile phones. Which would have also helped out with making sure cell phones were always on the Do Not Call List, as they could just forbid those area codes from being called.

Posted under Uncategorized | 14 Comments »

Historical Photo Collection Survey Results

Thanks to everyone who completed the historical photo collection survey. The Nashua Library got answers about 13 different collections, which will help them create their own collection policy.

Kersten Matera from the Nashua Library was kind of enough to compile and summarize the results (below) - a PDF of the full results and individual answers [156KB] is also available.

I was particularly interested in seeing what kind of fees libraries are charging for digital copies of their images collections. To this I asked the question: If the public wants a high-resolution digital copy of an image, will you provide that to them?

• 42% of libraries do not offer high-resolution copies
• 33% offer copies for free
• 25% charge a fee (e.g. $10, $20, $24)

Interesting to note that a call in to Kinko's furnished me with their scanning prices: $6.99 if they scan it and put it onto your storage device, or, an additional $9.99 to burn it onto a CD for you.

Other questions that were asked on the Historical Photos survey included whether or not the library would provide a physical copy of an item in the collection

• 5 libraries said they charge between $.10 and $.25 for what I took to mean a copy on regular paper which is printed using the library's printer
• 4 libraries charge a rate more in line with what a photo shop would charge (i.e. $5.00-24.00)
• 2 libraries do not provide copies
• 1 library will provide them for free

When asked about possible tools to help with a Historical Photos collection, responses included: Flickr, Content DM, Facebook, a library's OPAC (in this case, Polaris), Illinois State Digital Archive, Local History Digital Archive, websites created specifically for such things, and library websites.

How much of your historical photos collection is digitized?

• All of the collection:16.7%
• Some:66.7%
• None:16.7%

Is the collection available/viewable online?

• All are viewable online:25%
• Some:58.3%
• None:16.7%

If the public wants a physical copy of an image in your collection, will you provide that to them?

• No:16.7%
• Yes, for free:8.3%
• Yes, for a charge:75%

Do you have any mark (e.g. a watermark) on the image that marks it as being part of your collection?

• Yes:66.7%
• No:33.3%

No library had a limit to the number of digital copies they would provide.

Thanks again to all who participated!

Posted under Uncategorized | Comments Off on Historical Photo Collection Survey Results

King County Library System Launches Evergreen Catalog

I found out yesterday that the King County (WA) Library System is now live on Evergreen. They did a lot of work to develop the online catalog, and many of their customizations will become part of the core Evergreen code.

Which is good news for many Massachusetts libraries, as we'll be following in their footsteps in May 2011. But development continues, and we can still customize beyond what KCLS has done - so if anyone has comments or suggestions, please submit them to Kathy Lussier at http://masslnc.cwmars.org.

And for the curious, these introductory videos show and explain a little more:

• 5 minute intro to Evergreen and the circulation module
  http://dl.dropbox.com/u/1563864/evergreen.mov
• 4 minute overview of the King County Library System OPAC
  http://www.kcls.org/evergreenopac/EvergreenOPACDemo.swf

Yay for open source!

Posted under Uncategorized | 6 Comments »

Reference Question of the Week – 9/19/10

This is more of a reference anecdote than a reference question, but it was still unusual and entertaining. The phone rings...

Me: Reference desk, can I help you?
Caller: Hi, I work at [Local] Bank, and I found a cell phone in my office earlier today. It just rang, and when I answered it, the person who called said the phone's owner is probably at the library right now. Can you find [patron name] and let him know I have his phone?

I had to ask her to repeat all that before I understood it. And she didn't know who the phone's owner was, so didn't have a physical description of him. It seemed like a long shot, but I was game - I made an announcement over the library's overhead paging system asking for that patron by name to come to the Reference Desk (but not before double-checking to make sure this wasn't some kind of Bart Simpson prank).

In about three minutes a somewhat bewildered man presented himself and asked why he was paged. I told him the bank called and said they had his cell phone, gave him the bank's number and offered him our desk phone to call them. Before he did, he stood there for a good five minutes trying to puzzle out how in the heck losing his phone at the bank could evolve into being paged at the library.

After he got off the phone with the woman at the bank, he explained the interworkings of his day:

1. He left work for lunch, and stopped at the bank. It was unusually warm today, so he took his jacket off while in the bank, and the cell phone must have slipped out of his pocket
2. He left the bank and went to get a sandwich for lunch - at the sandwich shop he looked at his watch to see what time it was, and realized his watch had stopped
3. There was a jewelry store across the street, so he went there to see if they could replace the battery. The jeweler said it would be about a half hour, so he gave her his business card (with his cell phone number on it) so she could call him when it was ready. Before he left, he casually mentioned he was on his lunch break and was going to run over to the library after he finished his sandwich
4. He comes to the library to browse for DVDs for the weekend
5. The jeweler replaces his battery, and dials his cell phone number
6. When the cell phone rings under a chair at the bank, one of the employees picks it up. Seeing no obvious owner in the area, and thinking it might be the owner calling to find out where it was, she answers. I can only imagine the conversation the banker had with the jeweler, but the jeweler tells the banker the man said he was going to the library
7. The banker decides to call the library to try to track down the man, gets me, and you know the rest

He was funny - the more of the story he related, the more excited he got about how crazy and convoluted it was. I think he used the phrase "weirded out" twice. He was the epitome of bewildered delight, and eventually thanked me for my [small] role in returning his phone and walked off to collect it and his watch.

So, yay for small town helpfulness - and even though we were just a minor cog in this complex anecdote, this is one more patron with a positive library experience.

Also, here's a slightly-related tangent: wristwatches are one of the things becoming obsolete because of cell phones, so stories like this may soon be a thing of the past.

Posted under Uncategorized | 10 Comments »