or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk

Reference Question of the Week – 9/14/14

   September 21st, 2014 Brian Herzog

This ended up being one of those very rare reference questions where initially it seems like a million-to-one shot, and ends up very casually being that one in a million. This email request came to the reference desk:

Submitted via Chelmsford Library Reference Question.

Allan Daniel Clark, from (born\in North Clemsford, MA Born june 19, 1924, Father Shirley John - Mother Lela M. Lord Clark Enlisted in the US Navy on jan 27, 1953 at Boston, MA Lost on the submarine USS Swordfish (SS-193) --- This man's photo is needed for use with his published Memorial record in the set of six volumes of all the known men lost while attached to a US Submarine Command during World War II. Photos may be in local newspapers of school yearbooks, etc.

That sounds like a great project. My library does have a collection of Chelmsford High School yearbooks, but unfortunately it's not complete. And of course, the further back you go, the more gaps there are in the collection.

But by doing some estimation - someone born in 1924 would be 18 in 1942 - I guessed the yearbooks we'd need would be in the 1940-1943 range. According to the catalog that should be no problem, but when I got to the shelf the only one from that period that was actually there was 1942 - not great odds.

Also, it turns out that Chelmsford High only included photos of the seniors in the yearbooks, with other classes only having their names listed.

But, despite the odds, this was indeed the correct yearbook, and Allan Daniel Clark was right there at the bottom of the page:

Allan Daniel Clark in the CHS yearbook

I was rather surprised, but very happy. I emailed the patron some scanned versions of the page, as well as contact information for the High School to see about copyright permission. I felt really good about being able to answer this question, but even still I was expecting the inevitable reply:

Thank you for your efforts on locating photos. For your reference, i am attaching a description of the six volume series.

Although I wish him well with this project, the library will not be purchasing this six volume series.

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Non-Traditional Circulating Collections in Libraries

   October 24th, 2012 Brian Herzog

Human Library ProjectHave you ever heard about something, liked the idea, and just accepted as fact that because you've heard about it, everyone else must have too, and then a couple years later happened to mention it in a room full of people like it's common knowledge only to have everyone look at you with blank stares? I get this a lot.

Most recently, it happened with the Human Library Project - you know, the idea in the news a couple years ago where libraries had collections of people you could check out - police officer, politician, Buddhist, lesbian, etc - and sit and talk with them to learn about their life experience.

I personally loved this idea, because it's a way to meet types of people you may never meet in your life's normal routine. Of course, I don't think the project every took itself to be grander than it was - I mean, you're only talking to one person, so of course you can't automatically generalize to everyone of that person's "type." The human books aren't stereotypes, so it's not like you're learning what life is like for all black men, but you do find out what life is like for this black man - which might be more than you knew before, and that's a good thing.

Anyway, like I said, I loved this idea when I first heard about it, and tucked it away. I happened to mention it during a meeting a couple weeks ago, and everyone in the room thought I was making it up. So I started asking around over the course of that week, and no one I talked to had heard of it. So, here you go, world - consider yourself officially informed. You are welcome.

I thought I'd also take this opportunity to mention a few other non-traditional things you can check out of libraries. Earlier this year, there was a PLA session on non-traditional collections, such as circulating ereaders, guitars, and running a seed library.

The iLibrarian blog is also a great resource for these types of ideas. Recent posts there include:

Seeing things like this makes me happy I work in libraries, but sad that I can't work in all the libraries. I mean, I've always thought it was cool that some libraries circulate cooking pans and artwork, and just last week we referred a patron to the Library of Congress' Talking Books program. But how much fun would it be to check out farmland or to offer a Maker Station?

Pretty fun, is my answer. I get excited by potential, which is why I never despair over the future of libraries - we've got potential coming out of our buns.

Librarian, her bun, and her book

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Reference Question of the Week – 6/10/12

   June 16th, 2012 Brian Herzog

Hot Glue Gun bent object artI was sitting at the reference desk one day this week, when my coworker answered the phone. After speaking to the patron for a little while, she turned to me and said:

Brian, this patron wants to know if it's okay for her daughter and another student to meet at the library to work on a project - and they need to use a hot glue gun.

The first two things that popped into my head were "mess" and "burned kids," but really I didn't see any reason to say no. I suggested they at least reserve a study room, to contain any potential mess and also prevent anyone else from accidentally bumping into it.

My coworker relayed my permission to the patron, talked for a little while longer, and hung up. Then she turned to me, smiling, and told me the punch line:

The patron's daughter is working on this project with a boy in her class. It's the boy's glue gun, but the patron didn't want her daughter and the boy alone at his house, so she said they had to come to the library.

Ha - a totally legitimate concern, I know, but yet another reminder why ebooks will not destroy libraries.

Anyway, the good news is that the kids showed up later that day, stayed for a few hours working on their project, and left. I checked the room after they were done, and it was in perfect shape (although it smelled a little funny). But yay for another library success.

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Check to ALA from 1919

   June 10th, 2010 Brian Herzog

1919 check written to the ALAIn 2008, Chelmsford started a town-wide history project, to index the historical records in all the various locations around town. We're still chugging along, and a volunteer found something interesting in the library's archives.

This check for $1.50 was written by the treasurer of the North Chelmsford Library Association to the ALA Publishing Board in 1919. The back of the check is interesting, too. We're still discovering things in the archive, so I'm hopeful we'll be able to figure out what this check was for.

There's three more things about this, if you're interested:

  1. The signature on the check is Stuart MacKay, brother of Anna C. MacKay, who the Anna C. MacKay Branch Library in North Chelmsford is named after. North Chelmsford has been, and is now, very supportive of the library, and I like this continuity of history. Also interesting that he was working on Christmas Eve.
  2. Also uncovered in the archive are circulation records from the early 1900's - including every book each patron checked out. An interesting philosophical question is this: at what point do library records go from being a matter of patron privacy to a matter of historical record or curiosity?
  3. For our indexing project, we're using Past Perfect, and will be providing access through Past Perfect Online (but nothing's been uploaded yet). Until that's ready, we're using a Google Custom Search Engine to index all the existing online resources we could find. It works well enough for the time being, and I know this is going to be a long-term project, but I'm looking forward to having a real index available.

Neat, huh?

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Town-Wide History Project

   November 20th, 2008 Brian Herzog

Town of Chelmsford sealSomething new my library is undertaking is a Town-Wide History Project. Our goal is to create a master index of all of the historical records in town, so we'll know where different types of information is stored. Phase 2 will be preservation and digitization of as much of this as possible.

Good idea? Yes. Lot of work? More than we realize.

We expect this process to take years, so we're trying to start slow and small so as not to get overwhelmed. We're also trying to document everything as we go along, so we'll have a record of how we went about doing this, and when certain things were accomplished. Since other libraries might be interested in the same sort of project, here's our progress so far (I'll occasionally post updates, too).

Our Process
I'm told that this was tried about eight years ago in Chelmsford, but was abandoned less than a year after it started. The library was approached a few months ago to try again, and I immediately took to the idea. A comprehensive local history finding aid would be very valuable at the reference desk.

In addition to library staff, we also have a volunteer who has been helping with a lot of the work. She's been responsible for most of the data entry and envelope stuffing, and will also be helping when it comes to visiting each site to do an inventory. Without her, most of these steps would have been much more difficult.

  1. Meet to organize project - A project like this will have a lot of meetings. Initially library staff met with our volunteers to define the scope and goal of the project, and to create a rough timeline
  2. Identify groups in town with historical records/artifacts - In our case, we had a few resources that helped with this. Since a similar project was begun a few years ago, some of their records still existed, including a list of the organizations involved. Another tool is our Community Information database, which lists non-profit groups in town. My volunteer also found official Town departments and boards which might have historical records
  3. Compile a list of groups - The volunteer took these various lists and created a master contact list as an Excel spreadsheet, with just name, address, phone, email, website and contact name
  4. Contact the groups - While the volunteer was compiling the spreadsheet of names, we were also drafting a letter that would introduce the project to these groups, and a preliminary survey, which would be sent along with the letter. The goal of the survey was to give library staff an idea of how much materials each group had, what kind of shape it was in, and where it was located:

    To mail them, we did a simple mail-merge between Word and Excel, and enclosed a stamped return envelope. We also enclosed a list of all the groups contacted, in the hopes that the recipients will be able to suggests organizations we didn't think of.

    Also in the cover letter, we invited everyone to a meet-and-greet type introductory meeting, scheduled about a month in advance

  5. Compile the returned surveys - As the surveys were returned, we compiled the answers into the same spreadsheet we had begun. We used a different worksheet, and kept track of who replied, if the contact information had changed, and how they answered the questions. On another worksheet, we aggregated the answers for all groups, so we'd know how many map collections were in town, how many were available online, etc.

    At this point we have outgrown Excel, and need a database for our needs, not just a simple spreadsheet. I'm going to have to find a tool to accomplish this before the project grows more, because the less data we have to rekey, the better.

  6. Introductory meeting - We wanted our first face-to-face meeting not be a lecture by library staff, but more of a conference, where all participates in the group were equal. Library staff did lead the meeting to give an overview of what we had in mind, but once things got going the other attendees really began to take ownership of the idea and see a role for their organization.

This is as far as we are in the process right now - which is to say, the very, very beginning. The consensus at the meeting (which was just last night) was to invite a speaker to give an overview on what kind of materials are historically-important, and what groups can do to prepare for an on-site inventory. The groups also wanted to see examples of what the end result will look like (for our project, we're using communities like Westford, Sudbury and Ipsiwch as models).

We're going to plan that for late January/early February, and then start scheduling site visits for initial inventories. How those first few site visits go will shape how we proceed, and help define who does what. Eventually we will apply for a grant, to help with the preservation and digitization aspects.

It's an exciting project, just massive. I'm happy that the town is behind such a project, and that it is being coordinated by the library. Local history questions are often the most difficult to answer, and a project like this will go a long way to ensuring this information is both available and accessible to researchers and the curious alike.

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