Reference Question of the Week – 5/1/11

This week's question has a bonus happy epilogue.

A mom and daughter walk up to the desk. The mom starts to explain how the daughter has a homework project on ancient Greece, but the topic she originally was given was too hard so the teacher gave her a new one. The mom then blanked on the new topic, and so told the daughter to tell me what it was - the daughter said,

The Trojan Emperor.

I had never heard of an Emperor of Troy, or any Greek Emperors for that matter. But since there are lots of things that fall into that category, I took them down to the 938's and started looking through the indexes of books on Ancient Greece with them.

After just a minute or two of not finding anything at all, the whole thing just didn't feel right, so I told them to keep looking while I went back to the desk to try something else. In this case, the "something else" was to search the internet for "trojan emperor," thinking I would find a name or some other information to help with the search.

I did - Google's search result page prompted:

Did you mean: trajan emperor

Ha - I totally did. I knew "Trojan Emperor" sounded kind of right, but not completely. "Emperor Trajan" makes much more sense.

I walked back down to the mom and daughter to tell them what I found. As soon as I said it the girl recognized it as what her teacher had told* her. I switched them to looking at the books on ancient Rome (937's), and instantly the daughter had more than enough information for her project.

So that's great - the patrons were happy they got what they needed, and reference transaction over.

Epilogue
As I walked back to the desk, I kind of grumbled to myself...

So typically library - Google is smart enough to correct a mistake like that and suggest the right answer. Our catalog should be able to do the same thing.

By the time I got back to the desk, it occurred to me that I hadn't actually ever checked the catalog - I just knew where those books are on the shelves, and took the patron right to them. But I also know that our current catalog doesn't have any kind of suggestion feature.

However, my consortium will be switching to Evergreen over Memorial Day weekend. Our Reference Desk has gotten into the habit of repeating each patron search in the Evergreen demo catalog to see how it works (thanks for the idea, Katie), so I ran this search on our test server to see how it handled it. And guess what? It worked!

Few hits were returned for your search.
Maybe you meant: Trajan emperor

One problem with it is that it's just way too subtle at the bottom of the page, but the nice thing about open source is that I can lobby to have that changed. But just that fact that it's there at all is a huge step into the modern internet world. Yay for progress.

*This is why it's important for assignments to be written down. And why it's helpful to bring the assignment sheet to the library.

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NHLA11 Talk on Building a Mobile Website

I'm doing a few talks this year about how to build a mobile website for libraries - based, mainly, on my posts about the one I made for my library. This Friday is the first of those talks, for the New Hampshire Library Association's Spring Conference.

For a sneak preview, I put my slides and a few more "going mobile" type resources up at SwissArmyLibrarian.net/mobile.

I also posted there my first attempt at a downloadable template version of the site I made, that other libraries can use to build a mobile site for themselves. It takes a lot of customization (obviously, it all has to be customized with your information), but I tried to provide instructions. If anyone tries it, please let me know how it can be improved.

I've never been to NHLA before, but I have heard nothing but good things, so I'm looking forward to it. Besides, any time spent in New Hampshire is time well spent.

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Delicious Has A New Home

Big news - Delicious has been sold, and the new owners sound great.

This announcement came last week (along with an email to every Delicious user), but it hasn't made much of a splash. I've seen a few posts in the library world, but I am surprised* it hasn't been bigger news.

Press releases about the transition were released by both Delicious and the new owners, AVOS (the guys who founded of YouTube), and the future does sound promising: AVOS is apparently hiring staff, plans to work with the Delicious community, and intends to develop new features. Pretty significant for a product that hasn't changed in years.

Delicious users have until July 2011 to opt-in to transitioning to the new platform. I did it this weekend, and it's quick and easy - just log in, verify your details (and at least skim the new terms of service and privacy policy), and you're set.

Here's the message that displays when you begin the transition:

Delicious is moving to a new home

Yahoo! is excited to announce that Delicious has been acquired by the founders of YouTube, Chad Hurley and Steve Chen. As creators of the largest online video platform, they have firsthand experience enabling millions of users to share their experiences with the world. Delicious will become part of their new Internet company, AVOS.

To continue using Delicious, you must agree to let Yahoo! transfer your bookmarks to AVOS.

Reasons to let Yahoo! transfer your bookmarks

As soon as you let Yahoo! move your Delicious account, you will:

• Enjoy uninterrupted use of Delicious.
• Keep your Delicious account and all your bookmarks.
• Keep the same look and feel of Delicious as you have today, and enjoy future innovations for the product.

It's easy to have Yahoo! move your account to AVOS. When you do, you will be subject to the AVOS terms of service and privacy policy.

What happens if you do not move your bookmarks?

• Delicious in its current form will be available until approximately July 2011.
• After that, you will no longer be able to use your existing Delicious account and will not have access to your existing bookmarks or account information.

Learn more >>

I, for one, am happy about this announcement - yay for not having to rework the library's subject guides.

*This surprises me because, of all the online tools out there, Delicious seems tailor-made for librarians. Even discounting the social part, bookmarking sites like this are exactly what librarians have been striving to do since the internet was invented - catalog it. Delicious (and similar sites) not only lets us catalog websites how we see fit, but also allows the power of critical mass to categorize every website. It seems like library schools across the land should have an entire course dedicated to Delicious (and social bookmarking).

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Reference Question of the Week – 4/24/11

One slow afternoon, and elderly woman called and asked,

Can you tell me how many silver dimes it takes to make an ounce of silver?

I said sure, and started an internet search. Initially I searched for "silver dimes in an ounce site:.gov" hoping that a Government site would have the most authoratative information on the different metal composition of different coins, and provide a nice chart to equate silver coins to pure silver ounce. But after skimming the first couple pages of results, I was getting nowhere fast.

I dropped the "site:.gov," which produced a ton of results - by comparing various answers, which were all roughly the same, I felt confident to give her the answer that it takes 14 dimes make an ounce of silver.

To this she said,

Thank you, that's wonderful. If it's not too much trouble, could you also tell me how many silver quarters make an ounce? You see, my husband always kept a jar of silver coins, and he told me never to touch them. He said the silver in them was worth more than the coins, so to never spend them. I heard that the price of silver is getting high now, and with my husband gone, I wanted to know if it was time to cash them in.

I ran the same search for quarters (6 quarters) and also for nickels (18 nickels - I did not know that nickels minted during WWII were made of silver).

While I was looking for these, the woman kept talking about her husband, and why he collected coins.

He always said that you can't lose with coins, because you have options. He said the value of the silver in them will always be the highest. But, there's also the value to coin collectors if you have something rare. And, if all else fails, at least you can still spend them as dimes and quarters. You can buy a block of silver, but you can't spend it at a store - at least you'll always be able to spend coins in a pinch.

This whole call had an air of sorrow to it, because I got the feeling that her husband had died awhile ago, and she had hung on to these coins with that memory of him. But with her investigating the value of the silver, it felt as if she was ready to cash out because she needed the money - and the thought of an elderly woman taking a mason jar full of her late husband's coin collection to a cash-for-gold place just made me sad.

But this cheered me up: she asked me to look up the current price of silver (about $48/ounce), then did some quick math and said,

Well, that's either $1.40 in dimes or $1.50 in quarters - I've got a lot more dimes anyway, so I'm going to turn in enough to buy myself something nice. This'll be the best $1.40 I ever spent.

Ha - that brightened my entire day.

After I hung up with her, I kept searching to see what else I could find. Coinflation.com offers some good tools - a handy listing of the face value and silver value of circulated coins (which also links to individual pages about each type of coin), and a silver coin calculator in which you enter the number of different types of coins and it tells you how much they are worth.

Some people might remember that one of my hobbies is metal detecting (fitting for a reference librarian, right?) - it turns out that the four Mercury dimes I've found are worth $13.87 in silver. Neat (but I'm keeping them).

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LISEvents – Check It Out

In case you missed the announcement on other sites, a new great way to stay involved in libraryland is LISEvents.

The site is easy to use, both for finding events by date or location (including online-only), and for finding someone to come speak at your library or event.

The best part is that it is community-driven, and adding events is easy - I just added a posting for the NELA-ITS workshop on mobile devices and libraries (also here).

And for anyone wanting to get their name out, be sure to register yourself as a speaker. This portion of the site will be a great resource for event planners, and anyone who has something to share.

Thanks Blake for putting this together - the library world perpetually benefits from the tools you maintain.

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Reference Question of the Week – 4/17/11

This was an interesting question, but what impressed me most was my own ethnocentrism.

A patron came to the desk, asking for help in locating the Statue of Foundation of Tenochtitlan. The statue commemorates the initial founding of Tenochtitlan by the Aztecs, which later grew into Mexico City - so, a fairly significant statue. He said he knew it was in Mexico City, but he wanted to know the exact location, so he could visit it when he went there. He said he had been looking for days online, but was coming up empty.

My first thoughts were to search online and also check our Mexico travel books. Since he was convinced there was nothing available online, we walked down to the 917's and started checking the indexes of all our guide books. We checked under Statue, Foundation, and Tenochtitlan, and found nothing - really, nothing at all, except Tenochtitlan entries referring to the Aztec ruins sites.

At this point I began to question whether he had the name correct. We came back to the desk and searched on Statue of Foundation of Tenochtitlan, which lead to a Wikipedia photo of the statue - so it seemed he had the name right. A few other flickr photos came up too, and I checked them all hoping they would be geotagged, and we could find it on a map that way, but no such luck.

I tried a few more searches, all the while with the patron saying he tried the same thing and saw the same unhelpful websites. I could tell he was getting antsy and frustrated, so I told him I could take his name and number and keep looking, and I'd contact him when I found something. He was happy with that, and was appreciative when he left.

The rest of the day was very busy, so I could only search in bits and pieces as I had time. However, driving to work the next morning, it suddenly struck me why we couldn't find anything: we had been searching with English words for a Spanish-language phrase.

When I got to work I put my (obvious and long-overdue) breakthrough into action, translating from English to Spanish, and then searching on Estatua de la Fundación de Tenochtitlan.

Reading through (as best I could) those results, I noticed most websites refered to it as "Monumento" rather than "Estatua," so I did a new search for Monumento a la Fundación de Gran Tenochtitlan.

Again fumbling through those sites with only the Spanish I learned from Sesame Street, I found http://www.joyasdemexico.com/cgi/index.php?Section=ArqCivil&Op=2&seleccion=DFederal which, using Ctrl+F on the page for Tenochtitlan, led me to this paragraph:

Al oriente de la plaza, el Palacio Nacional, construido sobre las ruinas del Palacio de Moctezuma. Al sureste de la Plaza el edificio de la Suprema Corte de Justicia que anteriormente fue el Mercado del Volador, es la sede del poder judicial. Frente a la Suprema Corte de Justicia, el interesante monumento que rememora la Fundación de la Gran Tenochtitlan.

Which translates to:

East of the plaza, the Palacio Nacional, built on the ruins of the Palace of Montezuma. Southeast of the Plaza building of the Supreme Court formerly the Mercado del Volador, is the seat of the judiciary. Faced with the Supreme Court, an interesting monument which commemorates the founding of the Great Tenochtitlan.

That seemed like enough to go on, so I searched Google Maps for Palacio Nacional Mexico City, then looked Southeastish to find the Supreme Court building, and then zoomed in as far as I could and looked around the streets for the Monument. I found the likely spot and switched to Google Street View to verify - and it was it.

I called the patron, he gave me his email address, and I emailed him the link to the monument's location.

Oddly, I looked in our Mexico travel books under Monumento, Fundación, and even Estatua, but this statue doesn't seem to be included in any of them.

The funny thing is that, Mexico had never really been on my places to visit, but now I'd really like to go there.

And for those keeping track, behold, more evidence that the internet doesn't mean the end of libraries. Not only is everything not on the internet, but even when it is, not everyone can find it.

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