or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Automate the Internet with If This Then That

   November 10th, 2011 Brian Herzog

ifttt logo - Put the internet to work for youThis has been in my "to blog" folder for awhile. I haven't gotten a chance to use it yet, but wanted to share it because I think it's neat.

The website http://ifttt.com, which stands for "If This Then That," allows you to makes things happen online as a result of something else happening. The If/Then is a reference to logical causality, and in this case basically means,"if this one thing happens on the internet, then do this other thing automatically."

They explain it very well on their "About" page (I put "About" in quotes because their actual URL made me laugh and is so much better than "/about").

Anyway, there already are some tools that offer consequence-action services (like Google Alerts, getting an email if someone comments on your flickr photos, using Twitterfeed to automatically tweet blog posts, etc). But this one seems the most versatile, because it isn't service-dependent, it does more than just notifications, and it lets you manage all your notifications from one service.

I'm hoping to use it to automate some of what the library does online (as seen in our Online Marketing Flowchart). There are lots of triggers and actions available, and it seems limited only by your imagination. But of course, like with any online tool, the more you use it, the bigger impact you'll feel if it suddenly goes away - which never stopped me before.

Also, like LibraryElf, this is a tool I think patrons can use on an individual basis - I say this because it offers notifications by text, phone, and email, and triggers can be calendar events, feeds, and more.



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Calculating the Value of a Community’s Library Use

   November 8th, 2011 Brian Herzog

817 on a calculator spells LIB upside-downThis year while we were compiling all of my library's FY11 statistics to report to the state, it occurred to me to try something new with them.

Since everything we tally up for the state report is how much each library service get used, I thought I'd put all those totals into the Library Use Value Calculator - this then, in theory, will show how much value the entire community gets from using the library (instead of just using the calculator on an individual level).

Here's how things broke down*:

Total
Community
Use
Library Materials & Services Value of
Total Use

$


$

So at retail prices, the entirety of our activity last fiscal year should have cost our patrons a staggering $12,371,068.30 - over twelve million dollars. The library's total budget is about $1.5 million. So, by funding and using the library, our community saves about $10.5 million dollars a year.

I think that pretty clearly spells out the value of public libraries. Hopefully we'll be able to work this into some marketing materials to make the case of why our (meager) budget is important to the community.

 


*A couple notes on the figures:

  • Interlibrary Loan Requests I think includes all of our network transfers within our consortium
  • I was surprised ebooks was so low, but our Overdrive stats show that downloadable audio is still far more popular than ebooks (of course, ebooks are still new to us, so we're still building that collection)
  • The state report has a single line for "Periodicals" - so I put that into the Magazines box in the calculator, and left Newspapers empty
  • The state report groups all "CD" usage, so our audiobooks and music CDs are combined under Audiobooks, and I left CDs empty
  • I left Meeting Room Use (per hour) empty, and am just replying on the attendance numbers - the per hour use is more individual and doesn't really scale out well to the community level
  • I didn't have a total for Database Searches, so the number there is the number of times our databases were accessed (as opposed to searched) - which, again, makes more sense for the community level rather than individual level


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Reference Question of the Week – 10/30/11

   November 5th, 2011 Brian Herzog

Peter Pan statue in Kensington GardensDue to the power outage, this has been an odd week. The library didn't get everything restored (power, heat, and internet access) until Thursday, and since many peoples' homes were still without power, it was crazy at the library. Which made this question fit right in.

Remember the patron who asked if Donna and Eric from "That 70's Show" got married, and if SpongeBob likes Sandy? Well, Thursday he called in and asked,

Do you know how Peter Pan and Tinker Bell first met?

I kind of laughed because as odd as this was, it actually is a literary question - although, while I was searching, the patron just kept recounting the various Peter Pan movie adaptations.

Anyway, from what could remember from Peter Pan in Kensington Gardens, when Peter was a baby he escaped from his parents by flying to Kensington Gardens, and ended up living there among the fairies. Our copy of Peter Pan wasn't on the shelf, and I couldn't find a conclusive answer online (because there are so many versions of the story).

I summarized everything I had found for the patron, saying that they might have met in Kensington Gardens, after Peter started living there and Tinker Bell liked him because he was "lost." I don't like giving unsourced non-authoritative guesses as answers, but I don't know if there is an answer for this. The patron seemed happy though, and hung up.

It's been awhile since I've read Peter Pan - now I have to read it again and see if there's any reference to how they met.



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Library Closed Due to October Snow Storm

   October 31st, 2011 Brian Herzog

The storm that hit New England and the East Coast this weekend knocked out power to my library (like many, many other places). As a result, we're closed until further notice.

Chelmsford Public Library Closed

The "CLOSED" sign by the front door is big enough to be seen from the street. I happened to be there Monday when the mailman came, and he said he was told that anyone who is without power now shouldn't expect it back until Wednesday.

Luckily, the Somerville, MA, library is open and active, and I'm hanging out here until things get back to normal. I hope everyone else affected by the storm is finding a warm haven somewhere.



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Reference Question of the Week – 10/23/11

   October 29th, 2011 Brian Herzog

Shadow of a witch on a treeI don't know if this question was Halloween-related or a coincidence. A patron came up to the desk, slid me a piece of paper with "manningtree" written on it, and said,

Can you tell me where this tree is? It's the tree in Chelmsford where they used to hang witches.

I've never heard of this, and it's definitely the kind of thing would have stuck with me. But, we're not too far from Salem, MA, and Chelmsford was founded forty years before the witch trial era, so I suppose it's possible.

I searched online for manning tree chelmsford, and one of the results is a downloadable book titled Trial Of Manningtree Witches In Chelmsford 1645.

At first I'm shocked that this is something I've missed, but from the description I learn that this book is about some accused witches from Manningtree, England, and their trial that took place in Chelmsford, England. Ah, now it makes sense (someone confuses us with the Chelmsford in England about once a month). I explained this to the patron, and although he was disappointed, he wanted to read about this book online, so I pulled it up on one of the public computers for him.

Interestingly, one of the other search results was for Manning Tree & Landscape in Boxborough, MA, a few towns over from Chelmsford. This is probably be Google trying to be location-aware, but I did think it was a funny coincidence. Happy Halloween, everyone.



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Amazing Library Book Inscription to Former Librarian

   October 27th, 2011 Brian Herzog

The Portable Jack KerouacI think this is incredible, and apparently some of my coworkers knew about it and never told me.

I work in the library in Chelmsford, MA, which is next door to the city of Lowell, the birthplace of Jack Kerouac. As a result, we try to maintain a good Jack Kerouac collection, but one specific book in our collection is particularly special.

The book is The Portable Jack Kerouac, which was donated to the library in 1995 by the grandson of long-time Chelmsford Librarian, Edith Pickles. Just this week a coworker showed me this book - the story Edith's grandson recounts in the inscription is just stunning:

Kerouac Inscription
Kerouac Inscription

This is now my favorite story of censorship - and why it is very much the role of libraries to protect the public's right to unrestricted and unmonitored access to information. I am proud to follow in Edith Pickles' footsteps.



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