or, The Hitchhiker’s Guide to Fear and Loathing at a Public Library Reference Desk




Navigating NPR’s Top 100 Science Fiction and Fantasy Books

   October 25th, 2011 Brian Herzog

SF Signal presents A Guide to Navigating NPR's Top 100 Science Fiction and Fantasy BooksThis isn't new, but I read on Slashdot last week that NPR listeners voted for the top 100 science fiction & fantasy books of all time.

But the website SF Signal saw a problem: the 100 science fiction & fantasy books were from all over the genres, and had basically no rhyme or reason. So they created a readers advisory flowchart, to help readers select which of the 100 they'd be most interested in reading by answering a few questions.

A 100-book flowchart graphic is massively huge (see below), so they also made an interactive version - it's great, and worth a look:

Flowchart for choosing science fiction and fantasy books

Does anyone know of other interactive "choose-your-own-adventure" type readers advisory tools out there?



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Reference Question of the Week – 10/16/11

   October 22nd, 2011 Brian Herzog

Typing Tutorial mascotSometimes, it's not the difficult questions that are the most engaging - but then again, I can be entertained by very little (remember, I'm the kind of guy that is content reading the phone book).

A patron came to the desk and asked if we had any typing tutorial software she could check out. I knew we had books on learning to type, but no software, so I just did a quick search for "typing tutorial" online and the first result is exactly what the patron wanted.

She was happy, and I set her up on a computer to work on it. But then of course I was curious, and started playing with the website myself - and it turns out it is a very fun and addicting program. It gives a live words-per-minute speed indicator, so my game was to get that up as high as possible (also remember, I only use three fingers when I type).

This is also another example of "everything is on the internet, but it took asking a librarian to find it" - but then, I wouldn't expect someone learning to type to be good and online searching. And in this case, I was happy she asked, because not only could I show her how to do an internet search, but now I also have a fun new game that might actually improve my own typing.



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Make Online Tutorials with Tildee

   October 20th, 2011 Brian Herzog

Tildee.com: You Explain. They Understand.I was flipping through the October issue of Computers in Libraries and found that Donna F. Ekart's Tech Tips for Every Librarian column certainly lived up to its name - not only was my library mentioned in the column, but she also profiled a tool I'd never heard of before (and can certainly use).

We were mentioned for the Library Use Value Calculator, and I was happy she included it as an easy-to-implement tool for libraries.

The tool that was new to me is Tildee.com, a very quick and easy way to make online step-by-step tutorials. Sure there are other ways to do the same thing, but this was really, really easy - type in your text for each step, upload an image/map/video if you want, and you're done. That's it.

In about two minutes I made one showing patrons how to log into their catalog account.

I think if I spent more than two minutes at it, it would look a little better, but still - two minutes. They also have a nice listing of other tutorials (how to make a peanut butter and jelly sandwich, how to use Animoto) to give you some ideas. And it's got a bunch of social media tie-ins too, for easily promoting your tutorial.

I did have some trouble uploading images the first time, but it worked itself out. Something I'd love to see added is the ability to add circles and arrows or otherwise highlight portions of uploaded images - like being able to point to a "Login" link. You can always add that to the image before you upload it, but it'd still be a nice feature.

I think this tool is a great compliment to creating screencasts, because sometimes combining text and images (or videos, maps, whatever) is more suitable than just a video - and better than just emailing someone the steps.

See, even us techie people have a lot to learn (hence why I read Computers in Libraries).



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Warner Video Restricting DVD Sales to Libraries

   October 18th, 2011 Brian Herzog

Animaniacs see no Evil, Speak no Evil, Hear no EvilThe cataloger at my library found out last week that Warner Home Video has initiated a new policy that puts a serious crimp in the way libraries can buy DVDs - and I'm surprised it hasn't met the same uproar as HarperCollins' ebook policy.

The change is that Warner Home Video is forcing DVD distributors to:

  • place a 28 day embargo on sales of Warner feature titles to libraries
  • discontinue providing libraries with DVDs that contain all the bonus features, but instead only sell us the "rental" version that is just the movie

Midwest Tape explains the change on their website, and we also received an email directly from Ingram to the same effect. When our cataloger called Baker & Taylor to see if they were honoring it, they said our account had already been modified to bar us from ordering these DVDs, and they just didn't tell us they were doing it.

I see this policy has horribly misguided.

  • I presume it's designed to increase their DVD sales figures, but I don't think people who use library DVDs are likely to purchase these DVD on their own
  • this will likely increase pirated movies, because the people who want to watch movies for free will have to turn to illegal sources, instead of the legal copy they could have gotten at the library
  • not letting us buy the versions with bonus materials just seems vindictive - and since many patrons look for bonus materials, this is yet another instance that will require librarians to explain to patrons that it's the vendors that are keeping them from what they want, not us
  • although Warner is trying to pressure our traditional (and convenient) DVD sources from selling to us, libraries can still purchase the full versions as they are released from other sources, such as Amazon or local stores (although Warner is trying to force them to limit the number of DVDs someone can purchase at a time, but we usually only buy a few anyway)
  • besides patrons, Warner is mostly hurting its DVD wholesalers (like Midwest Tape, B&T, etc) - chances are we'll stop buying from them and go directly to retail outlets, which might lead to an erosion of their distribution network as a whole

A discussion has begun on the Publib listserv, and someone mentioned that this isn't a big deal because it's only one studio - but it only takes one to start the domino effect. However, I really do think this will all come down to sales, and I seriously doubt Warner will see any bump in their sales as a result.

For more information, or to express your opinion, contact Warner Home Video directly at 888-383-9483.

Update 10/19/11: Check out Library Journal for more on this.



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Reference Question of the Week – 10/9/11

   October 15th, 2011 Brian Herzog

Change MachineThis was not a difficult question, and not the first time I've encountered it. But the patron was funny, and I was actually surprised how well this particular tool worked.

About eight minutes after we opened one morning, a woman comes to the desk and says,

You have to help me - I'm desperate.

And then she walked away. It didn't take my librarian-sense tingling to know she wanted me to follow her, back over to the computer where she was working.

She sat down and said (without looking to see if I had, in fact, followed her),

I can't print out this project. My son the poor kid wrote it at home and our printer is busted so I came here to print it for him but your computer won't let me open it and he needs it today so can you print it for me it's in my email do I need to save it to a disk it won't open...

You know, one of those situations when the patron won't let you get a word in edge-wise, even to answer their question. Obviously she was in crisis-mode, but was kind of humorously fatalistic about it, because apparently everything had been going wrong: their home printer broke, come to the library to print but can't open the file, etc.

She had emailed the file to herself (which was good), and I could see the attachment was a .odt file, which is the extension of a document created with Open Office. I thought Microsoft Work was able to open that file type, but when I downloaded her file and tried it (which I think is exactly how far she had gotten), it didn't work.

So first I explain to her why it doesn't work - because she created the file with Open Office (which she knew, and that was good), but that we don't have the right software to open that file type. Then I started to explain that she'd have to go back home and use Open Office to save the file in a format Word could open - .doc, .rtf, etc. She then started in (crisis-thinking again) on whether she should have saved it to a CD (which is never the answer), name the file something else, and all kinds of other options.

While she was talking, it occurred to me that we might just be able to use a file converting website, without her having to go home. So while explaining what a converter website is, I did a quick search for convert odt to doc and spotted a website called ConvertFiles.com.

It was perfect, and easier to use than any other converter website I've found (usually my go-to is Zamzar). You just upload your file by clicking the Browse button, choose the format you'd like to convert to, and then click convert. It took maybe twenty seconds, and then we could open the file in Word.

What I liked about this website was that it let you open the file right away, instead of them emailing it to your account as an attachment.

And boy, when her son's report popped up on the screen, she almost cried. She also tried to print it as quickly as possible, just in case it suddenly went away like some cruel trick.

In my library, printing costs $0.15 per page, and her son's report was two pages. She immediately pulled out a dollar bill, handed it to me and said, "keep the change." But she must have known we can't accept tips, because when I showed her how to use the pay-for-print machine, she took her change back - and then hugged the printed papers to her chest and kept saying, "oh, thank you thank thank you..." all the way back to her workstation.

From start to finish, this entire reference interaction took about three minutes - and in that time, this woman's emotions went from one extreme to the other. It was a very small part of my day, but I think it had a huge impact on her's (and her son's) - which is why I think a converter website like this should be in every reference librarian's toolbox.



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Details Create the Big Picture

   October 13th, 2011 Brian Herzog

Walking in someone else's shoesThanks to everyone who took part in Work Like A Patron Day yesterday, and I hope you got something out of it.

I wasn't able to spend as much time with it as I had hoped, between meetings and projects and helping patrons (it was a busy day yesterday). In the time that I was WLAP'ing, I didn't notice anything major, but just a lot of little things - hence the title of this post, which is a quote from Sanford I. Weill.

  • At the public workstations, I'm always straightening our scrap paper and pencils holders, but when you sit down to check your email, it's easy to get tunnel vision and not even notice that stuff - maybe I'm just more of a neat-freak than necessary
  • The tunnel vision also filters out most of the noise and bustle of the library - which, in my library, there can be a lot of. At the reference desk the noise makes me tense because I worry it might be bothering other patrons, but when WLAP'ing, it didn't really seem that bad. Actually, it just seemed like I was sitting in a very busy and active library, which was great
  • We have an overhead public address system in my library, and you can clearly tell which staff are comfortable using it and which are a little intimidated, by the tone of their voice during announcements
  • The woman who used the study room before me smelled strongly of mint
  • Another staff person pointed out that we need to clean the front of the building - it looks okay in this picture, but the "Chelmsford Public Library" engraved in the stonework is getting obscured by rust from the roof

I was a little disappointed I didn't get to spend more time with this today, but it's certainly not just a one-day event. I try to do this any time I can all year round.

Thanks again to everyone who participated, and please share any highlights of your day.



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